Personal Care Patient

**** * ******** ***, *********, US, ***** • *****************@*****.*** • +1-414-***-****

MELISSA JOHNSON

Phlebotomist

PROFESSIONAL SUMMARY

Phlebotomist with extensive experience in caregiving and security, adept at ensuring safety and comfort in various environments. Skilled in phlebotomy, CPR, and first aid, with a proven track record of maintaining hygiene and client satisfaction. Committed to leveraging comprehensive skills and a detail-focused approach to enhance patient care and safety.

EMPLOYMENT HISTORY

PCA PERSONAL CARE ASSISTANTMar 2024 - Present

Home care agencyMilwaukee, WI

Deliver personal care, ensuring client comfort and hygiene daily.

Maintain a safe environment, boosting client satisfaction.

Prepare tailored meals, promoting client health.

Adapt to client needs, demonstrating problem-solving skills.

Enhance client well-being through personalized care.

SECURITY OFFICERJul 2019 - Present

S O S SecurityMilwaukee, WI

Ensure safety compliance and readiness at health department, reducing incidents significantly.

Enhance security protocols, improving safety metrics and minimizing risks.

Utilize surveillance and communication skills to maintain a secure environment.

Address and resolve security breaches quickly, fostering a cooperative atmosphere.

Collaborate with staff to ensure a secure and supportive environment.

HOUSE KEEPINGSep 2011 - Dec 2012

Temp pluseMilwaukee, WI

Maintain patient room cleanliness, ensuring hygienic standards and enhancing satisfaction.

Collaborate with staff to address cleaning needs, improving service delivery.

Perform routine dusting and mopping, maintaining facility standards.

LEAD TEACHERSep 2019 - Feb 2021

Kids UniversityMilwaukee, WI

Developed diverse lessons, boosting engagement and learning.

Customized plans, fostering individual student growth.

Ensured safety and support in learning environment.

Collaborated with staff to enhance educational strategies.

Monitored progress, achieving notable skill improvements.

LEAD TEACHERSep 2016 - Jun 2019

Royal palace child development centerMilwaukee, WI

Led diverse activities, enhancing social skills and emotional growth.

Created nurturing programs, boosting children's development.

Implemented engaging activities, improving social interactions.

Maintained a safe environment, fostering emotional support.

Facilitated structured activities, increasing social engagement.

LEAD TEACHERMar 2012 - Jul 2016

Learn through LoveMilwaukee, WI

Led classroom activities, enhancing learning for 20+ children.

Engaged parents through updates and meetings, fostering collaboration.

Maintained a safe environment, boosting student well-being.

Implemented strategies, resulting in improved student performance.

Facilitated a positive atmosphere, promoting engagement.

CASHIER/CUSTOMER SERVICEMar 2014 - Nov 2014

Family dollarsMilwaukee, WI

Handled cash transactions, boosting customer satisfaction and operational efficiency.

Organized inventory to ensure timely restocking and prevent product shortages.

Resolved customer inquiries, fostering a welcoming environment and enhancing service quality.

DIETARY ASSISTANTAug 2007 - Sep 2008

Mount CarmelMilwaukee, WI

Prepared and served patient meals, ensuring dietary requirements were met promptly.

Maintained food service cleanliness, enhancing patient satisfaction levels.

Collaborated with team to improve meal preparation efficiency and workflow.

Utilized customer service skills to address patient inquiries positively.

Streamlined operations, resulting in measurable improvements in daily service.

FOOD CLERKOct 2006 - Jun 2007

M.S.O.E. Food ServiceMilwaukee, WI

Managed concession operations, ensuring efficient service and precise cash handling.

Prepared and served food, maintaining cleanliness and safety standards.

Delivered exceptional customer service, boosting guest satisfaction.

Handled cash transactions accurately, maintaining financial records.

Contributed to smooth operations with a steady workflow.

MANAGER/CREW MEMBER/CREW LEADERApr 2003 - Oct 2006

Popeye's ChickenMilwaukee, WI

Directed order management, enhancing team efficiency and customer satisfaction.

Oversaw staff to improve food prep speed, optimizing workflow.

Managed cash and inventory, training team for service excellence.

Maintained cleanliness and high service quality, achieving measurable results.

Led team to ensure inventory accuracy, contributing to operational success.

EDUCATION

PHLEBOTOMY TECHNICIANMar 2025 - Apr 2025

New beginnings adult learning center 7720 w Burleigh stMilwaukee, WI

Graduated with honor receiving valedictorian of my class.

HIGH SCHOOL DIPLOMADec 2009

Cornerstone Christian Correspondence SchoolMilwaukee, WI

Milwaukee Career CollegeMilwaukee, WI

COURSES

CPR CERTIFICATION

American heart association

FIRST AID CERTIFICATION

CERTIFIED PHLEBOTOMY TECHNICIANMar 2025 - May 2025

New beginnings adult learning center

SKILLS

Security (Experienced), Teaching (Expert), Child Care (Experienced), Caregiving (Experienced), Customer Service (Experienced), Surveillance (Experienced), CPR (Experienced), Microsoft Office (Experienced), Phlebotomy (Beginner), First Aid, Team Leadership, Critical Thinking, Time Management, Public Speaking.

REFERENCES

Yvonne Thomas, New beginnings learning center (******.******.*****@*****.***, 262-***-****).

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