Product Management Service Delivery
Resume:
LUCIAN CALUGARU
***********@*****.***
https://www.linkedin.com/in/lucian-calugaru-27714b1/
PROFESSIONAL SUMMARY
Results-driven Product Management and Engineering leader with 15+ years of experience in network connectivity, cybersecurity, and IP telephony.
Proven track record of leading cross-functional teams, launching innovative products, and driving revenue growth.
Expertise in Fortinet security solutions, IoT, MPLS, SD-WAN, SASE, ZTNA.
Strategic thinker with deep technical expertise and a passion for problem-solving.
CLARO ENTERPRISE SOLUTIONS
Director, Product Management – Network Connectivity and Security
Jan 2022 – Present
Lead product development for network connectivity solutions in the U.S. market.
Spearheaded the launch of Secure Managed LAN (SML), a Fortinet-based security and networking solution integrating FortiExtenders, FortiManager, and FortiAnalyzer.
Managed a diverse product portfolio, including Internet Access, MPLS, Enterprise Cloud, Cloud Connect, UCCaaS, CCaaS, SD-WAN, SASE (Secure Access Service Edge), ZTNA (Zero Trust Network Access).
Enhanced cybersecurity offerings by expanding MDR, CyberSOC, Pen-testing, and Vulnerability Management services.
Developed strategic product plans, including target market analysis and value proposition.
Collaborated cross-functionally with Sales, Presales, Engineering, Legal, Finance, Service Delivery, Sales Operations and Marketing to drive product success.
Created customized and scalable connectivity solutions that help driving revenue.
CLARO ENTERPRISE SOLUTIONS
Business Development Manager
July 2018 – Jan 2022
Leading internal teams to build and operate successful IoT products while maintaining a productive and agile working environment.
Training sessions with Sales and Presales included live presentations, product review, Q&A
Vendor evaluation and on-boarding, working with Legal department on contract review, solution validation.
Negotiate with vendors and business partners to drive product definition, pricing model, operational model, service delivery process.
Technical documents, solution-oriented whitepapers, slide decks, tutorials, SOWs, POC documentation, customer presentations.
Build and maintain alignment with cross-functional leaders and other product managers
Ability to communicate and share technical skills across multiple teams, deep technical expertise, strong product and engineering knowledge, highly driven and motivated team player.
VERIZON BUSINESS
2001 – 2018
Senior Solutions Architect
Extensive experience in Presales Engineering as a Solution Architect and developing non-standard, complex designs. For over 14 years I was part of the ACE (Advanced Customer Engineering) group, working on Customer RFPs that required complex integration MPLS, VoIP, SIP Trunking, UCCaaS, Contact Center.
2008 – 2010 - Voice SME responsible for response to an RFP from a large NYC based investment bank. The voice design included migration from an Avaya H.323 existing voice infrastructure to SIP based Avaya Session Manager, Voice GTWs, SBCs (Session Border Controllers), integration with Avaya G series gateways, SIP Trunking, Trader Voice over IP and MPLS. The proposed solution resulted in major $1 Billion win
Customer Experience Solution Architect including VA (Virtual Assistants) / ChatBOT integration with IP Contact Center, APIs, WebRTC, CPaaS.
Principal Architect in the Unified Customer Experience (Cx) group, working with Sales, Product Marketing, and Pre-Sales support for Unified Customer Experience as a Service (UCXaaS).
Projects Highlights:
Major Financial Bank* - Lead Design Engineer for the Avaya Voice Design for Morgan Stanley. Design work lasted over two years and included migration of Morgan’s existing voice infrastructure from existing Avaya H.323 to hosted Avaya Session Manager SIP solution, centralized call routing, centralized dial-plan, remote site survivability, Vz IP Trunking, Trader Voice over IP, ARD, MRD, Hoot and Holler
Major Investment Bank – Design solution to migrate from existing Contact Center / TDM Inbound to IPCC (IP Contact Center) / IPTF (IP Toll Free)
State IP Telephony RFP – SCR (SIP Call Routing) – Managed SBC node using a Sonus SBC PSX routing module
UCC (Unified Communication and Collaboration), Cisco CUCM, Avaya Aura, Session Manager, Siemens Unify, Nortel/Avaya, IP Trunking, HIPC, IPIA. Expertise includes Contact Center solutions, voice, video and trader voice solutions for trading industry
Major Pharmaceutical Company – Global IP Telephony solution using Verizon Managed IP-PBX standard offering, CCM, CME, Cisco SRST gateways, Cisco Unity VM, IP Trunking, Cisco Call Manager cluster design
Note: * Customer names available upon signed NDA.
EDUCATION
Polytechnic University, Bucharest
Bachelor of Science, Engineering Diploma, Major: Nuclear Power Plants
State University of New York at Stony Brook
Life Long Learner, Computer Science
SUNY College, Old Westbury, New York: Computer Science, C++, Java, Data Structures
Hofstra University, Long Island, NY
Long Life Learner Academic Program
EIT (Part A Certification of the Professional Engineering), New York State Board of Engineers
PROFESSIONAL TRAINING, CERTIFICATIONS, AWARDS
Cisco University
• Cisco IPT, Advanced Call Manager 5.1, Migration, SIP and Presence
• Call Manager 5.1, Cisco Unified Communication, Disaster Recovery System, Server Migration Planning, Implementing Intra-Cluster Calling, Directory Synchronization using LDAP, Active Directory, SIP Architecture, SRST, CAC, VAD, Unified Solutions with CUPS
• Cisco IP Telephony Design
• Cisco IP Telephony Design, Cisco Call Manager, Cisco Call Manager Cluster design, Cisco Unity
• Cisco QoS, Telecommunication, Cisco QoS, MPLS
• Cisco QoS, MPLS
Nextone SBC
• SBC, SIP, IP Telephony, Trader Voice
• Nextone VoIP SIP Multi Session Border Controller
Cisco University - Global Knowledge
• Cisco Training: LAN, WAN, OSI Model, Cisco Routers and Switches, dynamic protocols, IP addressing, Cisco IOS, VPN, ISDN, Network Design
CERTIFICATIONS
• Cisco Collaboration Account Manager Representative
• Verizon L100/L200 – IPCC /VCC training courses
• Verizon L100 - UCCaaS; Verizon L100 - SD-WAN & VNS
• Cisco Training Academy: Cisco CUCM, Cisco QoS, Cisco Presence, SIP, Nextone SBC, Siemens Unify UCC (Unified Communication and Collaboration)
• Member of Cisco Customer Connection, 2010
PROFESSIONAL AWARDS
05/28/2010 - Spotlight Award for Outstanding Performance - Morgan Stanley
Jeannie H. Diefenderfer, Sr. Vice President, Global Network Engineering and Planning
2010 - President’s Performance Award
Services Organization President, Verizon
2010 - Accelerate Revenue Growth Award
Chief Network Officer, Verizon
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