Service Operations Quality

Ankit Kumar Aditya

Manoharpur, Jharkhand / India

***********@*****.*** 859-***-****

SUMMARY:

Dynamic and dedicated professional with extensive experience in mechanical maintenance, service operations, and customer management. Proven expertise in team leadership, operations supervision, and service quality enhancement. Seeking to leverage my skills in a challenging role to drive organizational success.

SKILLS:

Service Operarations Management: Experienced in overseeing daily service operations to ensure efficiency, improve customer satisfaction, and maintain high service quality standards. Team Management & Leadership: Skilled in leading, mentoring, and motivating teams to achieve operational goals, enhance performance, and foster a collaborative work environment. Customer Relationship Management(CRM): Proficient in managing customer interactions and data using CRM tools, ensuring strong customer relationships, loyalty, and satisfaction. Mechanical Maintaince: Knowledgeable in diagnosing, repairing, and maintaining mechanical systems and equipment to minimize downtime and enhance operational reliability.

Problem Solving & Decision Making: Adept at analyzing complex issues, identifying root causes, and implementing effective solutions while making informed decisions under pressure. Microsoft Excel: Advanced skills in Excel, including data analysis, pivot tables, VLOOKUPs, dashboards, and automation to improve reporting and productivity.

Microsoft Word: Capable of using Microsoft Word for creating, formatting, and editing documents efficiently. PROFESSIONAL EXPERIENCE:

Ola Electric Technologies Private Limited Sambalpur, Odisha / INDIA Service Manager Nov2024 – Present

Handling customers' complaints.

Handling accidental vehicle issues.

Managing and assigning Manpower.

Training and mentoring service staff.

Preparing and presenting service performance reports. M/S Tushar Patel (Contractor of Jindal Steel and Power) Raigarh,Chattishgarh/ INDIA Supervisor Oct2024- Nov2024

Operation supervisor in CHP.

Training and mentoring service staff.

AP Engineering -Contractor of Hindalco Sambalpur, Odisha / INDIA Supervisor Mar2022 – Sep2024

Maintained various mechanical works.

Oversaw maintenance of hydraulic and pneumatic equipment (Crane, Gearbox, Bearings). IFGL Pvt. Ltd Rourkela, Odisha/ INDIA

Supervisor July2018 – Mar2019

Conducted checks and inspections of final products. Ensured compliance with safety protocols and industry standards. RITE I.T.I Bondamunda, Odisha/ INDIA

Assistant Trainee Officer (ATO) May2015 – June2018

● Trained students in engineering drawing.

● Guided students in workshop practices.

● Conducted theoretical and practical sessions on mechanical concepts.

● Assisted in curriculum development and training module preparation. EDUCATION & OTHER:

Diploma in Mechanical Engineering Rourkela Institute of Technology

(SCTEPVT) Graduated: 05/2014

I.Sc (Science)

G.M College, Sambalpur (C.H.S.E) Graduated: 04/2010 Matriculation

S.S.I.P High School ( JAC, Ranchi) Graduated: 05/2008

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