Customer Service Support
Resume:
DeAnne Goforth-Keel - ATS Resume
DeAnne Goforth-Keel
Email: **************@*****.*** Phone: 573-***-**** Citizenship: U.S. Citizen Work Authorization: Authorized to work in the U.S. Availability: Full-Time Permanent Multiple Appointment Types Telework Professional Summary
Detail-oriented Office Professional with extensive experience in federal services, operations management, and customer support. Adept in resolving complex issues, enhancing compliance, and building community trust. Proficient in HIPAA, tax law, Microsoft systems, EMR software, and office leadership. Known for problem-solving, attention to detail, and driving operational efficiency.
Skills
- Office Management Customer Service Team Leadership
- HIPAA Compliance EMR Systems Active Directory Image Silo
- Tax Law Federal Personal Taxes Interviewing & Recruitment
- Documentation Review Release of Information Compliance Support
- Microsoft Access Windows OS ADP Payroll Data Entry
- Technical Support Clerical Duties Auditing Property Management Professional Experience
Customer Service Representative (GS-962-06)
Internal Revenue Service - St. Louis, MO
June 2022 - Present
- Delivered taxpayer assistance, assessed eligibility, and resolved account discrepancies.
- Conducted interviews to gather sensitive information for compliance verification. Page 1
DeAnne Goforth-Keel - ATS Resume
- Reviewed and processed amended returns (Form 1040X).
- Scheduled appointments across U.S. Taxpayer Assistance Centers.
- Participated in cross-functional projects to improve customer engagement. Rural Carrier Associate
United States Postal Service - Poplar Bluff, MO
April 2021 - June 2022
- Delivered and collected mail along assigned routes; ensured accountable mail security.
- Handled retail transactions including money orders and C.O.D. items.
- Maintained route records and daily delivery reports. Recruiting Assistant / Community Response Specialist U.S. Census Bureau - Springfield, MO
February 2019 - October 2020
- Recruited census workers, secured training locations, and coordinated with CBOs.
- Monitored progress through MOJO Dashboard and reported to regional managers.
- Distributed recruiting materials and organized job fairs and assessment sessions. Receptionist
Hillcrest Animal Hospital - Poplar Bluff, MO
May 2018 - May 2020
- Managed scheduling, client communication, and medical record accuracy.
- Processed payments and issued licenses; advised on medications and treatments.
- Maintained a clean, stocked, and organized front office environment. Operations Manager
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DeAnne Goforth-Keel - ATS Resume
STAT Informatic Solutions - Poplar Bluff, MO
April 2011 - April 2018
- Led document imaging and medical records processing team.
- Coordinated with hospital directors to ensure compliance and efficiency.
- Oversaw hiring, training, inventory, equipment maintenance, and auditing.
- Ensured HIPAA compliance across multiple hospital systems and technologies. Education
High School Diploma
Greenville R2, Greenville, MO
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