Customer Service Representative/OR Medical Assistant
Resume:
Erica Terry
Loma, MT *****
*************@*****.***
Professional Summary
Versatile sales and customer service professional with 15 years of experience driving revenue growth and exceeding sales quotas. Skilled in CRM software, market research, and negotiation. Possesses CPR Certification. Seeking opportunities in Customer Service, Sales, or Medical Assisting. Preferably, Medical Assisting because I am currently working towards a career as a Certified Medical Assistant, even though certification is not required in Montana, I want to be certified so if an opportunity presents itself somewhere else that certification is needed, I will be prepared and already have obtained it. 100 percent willing to relocate to Florida or East South Carolina. Willing to relocate to: Florida - Florida - South Carolina - Remote Authorized to work in the US for any employer
Work Experience
Phone Operator/Sales
MR Lead Group-Davie, FL
December 2022 to January 2024
I worked as a Sales Representative to assist people with timeshare exits via legal services.
• Implemented effective sales strategies that resulted in a XX% increase in overall revenue
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision- making
• Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
• Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas
• Identified upselling opportunities within existing accounts, resulting in a XX% increase in average deal size
• Conducted thorough market research to identify target industries and prospects for lead generation activities
• Built rapport with customers through active listening and understanding their unique needs
• Maintained accurate records of all interactions with prospects and customers using CRM software
• Responded promptly to inquiries from potential customers via phone calls or emails
• Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
• Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
Customer Service Rep. and Patient Support Advocate Shriners Hospitals for Children-Tupelo, MS
2018 to 2021
• Provided exceptional customer service and support to patients, ensuring a positive experience throughout their healthcare journey
• Assisted patients in navigating the healthcare system, answering questions about insurance coverage, appointment scheduling, and medical procedures
• Resolved patient inquiries and concerns promptly and effectively, maintaining a high level of professionalism and empathy
• Managed a high volume of incoming calls from patients, addressing their needs efficiently while maintaining accuracy in documentation
• Followed HIPAA guidelines strictly to ensure patient confidentiality was maintained at all times during interactions and data handling processes
• Participated in ongoing training sessions to stay updated on new procedures or policies related to patient support services
• Collaborated with cross-functional teams to identify and address recurring patient concerns, resulting in a XX% decrease in complaint escalations
• Utilized active listening skills to empathize with patients' needs and provide personalized support tailored to their unique circumstances
• Achieved consistently high call quality scores based on adherence to company guidelines for professionalism, accuracy, empathy, and resolution Sales Representative/Customer Service
Healthcare Solutions Group-Amory, MS
2015 to 2018
• Created customized sales proposals tailored to meet the specific needs of individual clients resulting in increased customer satisfaction rates by XX%
• Trained newly hired sales representatives on product knowledge, selling techniques, and best practices for building client relationships
• Utilized CRM software to track leads, manage customer interactions, forecast sales projections accurately
Education
Certificate in Certified Medical Assistant
Bryan University-Wisconsin
December 2024 to Present
Also, have obtained a CPR Certification while getting my Certificate for Medical Assisting. Some College in Criminal Justice
Strayer University-District of Columbia-Washington, DC 2009 to 2010
High School Diploma/GED in General Studies
Itawamba Community College-Tupelo, MS
August 2006 to November 2006
Skills
• Typing
• Hardworking
• Patient observation
• Patient interaction
• Negotiation
• Respectful
• Computer Skills
• CRM software (10+ years)
• Patient care
• Multitasking
• Very Responsible
• Determined to succeed
• Time management
• Leadership
• Multi-line Phone Systems
• Phone Etiquette
• Organizational skills (10+ years)
• Patient service
• Detail-Oriented
• Medical terminology
• Supervising Experience
• CPR
• Empathy
Certifications and Licenses
Certified Medical Assistant
Contact this candidate