Quality Assurance Health Science
Resume:
SOFIA
BIRHANE
*******@*****.***
Irvine, CA 92603
Bold Profile
Intelligent, detail-oriented professional with a background in health science and services. Broad experience working with people and executing laboratory procedures. Strong ability to think critically as well as record accurate data during laboratory investigations. Knowledge of applicable laboratory procedures and regulations. HEALTH SERVICES PROFESSIONAL
AREAS OF EXPERTISE
• Laboratory Testing
• Data Analysis
• Regulatory Compliance
• Team Leadership
• Quality Assurance
• Database Management
• ISO & FDA Regulations
• Windows & Linux
• Microsoft Access
California State University
Eastbay, CA • 01/2010
Bachelor of Science: Health Science
EDUCATION & TRAINING
PLEASONTON SENIOR CENTER - INTERN
Pleasanton, CA • 2009
Homeschooling - Teacher
Irvine, CA • 2019 - 2025
ABBOTT LABORATORIES - COMPLAINT INVESTIGATIONS TECHNICIAN Alameda, CA • 2011 - 2012
PROFESSIONAL EXPERIENCE
Provided a much-needed social outlet for senior citizens in a residential setting
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Assisted with medications, transporting residents, and other duties as assigned
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Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
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Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
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Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
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Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
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Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
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Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
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Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
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Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
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Processed customer returns, making sure to abide by all applicable ISO and FDA regulations
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COLE HAAN, INC. - SALES ASSOCIATE
San Francisco, CA • 2006 - 2010
FOOTHILL COLLEGE - BIOTECH LAB ASSISTANT
Los Altos Hills, CA • 2007 - 2008
MACY'S, INC. - SALES ASSOCIATE
Santa Clara, CA • 2005 - 2006
Used a variety of lab equipment to perform routine tests on products returned due to customer complaints
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Recorded, analyzed, and summarized test data, ensuring that all lab work is appropriately documented
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Investigated and closed customer complaints in a timely fashion, ensuring compliance with regulations
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Provided excellent customer service and support, sharing fashion knowledge to answer customer inquiries
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Completed paperwork for sales and returns, checking closely to ensure error-free records
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Acknowledged customer concerns and complaints and communicated them to managers
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Managed and assisted various areas of the health office, including student health services coordination
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Assist customers, presenting a positive company image and providing information to boost sales
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Amharic
Native or Bilingual
Tigerina
Full Professional
LANGUAGES
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