Medical Records Customer Service

TEKILA JEFFERY

**** *********** **. ·Desoto, TX *5115 · Cell: 469-***-**** ·*******@*****.***

Objective: A highly organized and hard-working individual with over 20 years of experience in healthcare and customer service, ability to lead and mentor staff, and meets departmental goals, looking for a responsible position to utilize my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

WORK EXPERIENCE:

UT Southwestern Medical Center

Mar. 2025-Present Sr. Hospital Support Specialist/ Birth Registrar Dallas, TX ● Deficiency tracking, email physicians on completing and cosigning charts

●Health Information management

●Comply with JCAHO and HIPAA rules and regulations

●Interview, gather, verify, and input patient demographics for newborn birth certificates

●Create chart deficiencies, monitor deficiencies for completion, and take actions on outstanding deficiencies.

●Monthly audits for quality, verify insurance

●Scanning documents into EPIC and naming, Ensure completeness of all inpatient and outpatient discharge patient medical records. Assemble discharged patient charts and analyze for completeness including appropriate clinical staff signatures, dates, and credentials.

Parkland Health & Hospital System

Oct. 2004- Mar. 2025 Medical Records (Birth Registry lead) Dallas, TX

●Comply with JCAHO and HIPAA rules and regulations while doing bedside interviews, gather, verify, and input patient demographics, type birth certificates, process and work Medicaid report, process and work daily unresolved list, work error report, and run daily uploads, complete and report all birth certificates, name babies in EPIC.

●Interview potential new hires, train new hires, distribute daily work load

●Follow appropriate guidelines for obtaining Acknowledgement of Paternity (AOP); review AOP for errors or omissions; retain a copy of the AOP and Parent Survey for at least 5 years.

●Issue a signed certification of birth facts for insurance purposes, transmit birth certificate information to the Texas State Bureau of Vital Statistics in Austin daily or within 5 days of baby’s birth

●Name babies in EPIC, complete log for Medicaid, complete IMMTRAC for the state, and maintain a 95% quota

●Planning and hosting departmental events, budgeting and prioritizing

Apr. 2004- Oct. 2004 Medical Records (Discharge Analyst) Dallas, TX

●Responsible for storage of current discharge medical records. Assure appropriate sign out procedures and trading procedures are followed upon request. Pull and refile records appropriately.

●Ensure completeness of all inpatient and outpatient discharge patient medical records. Assemble discharged patient charts and analyze for completeness including appropriate clinical staff signatures, dates, and credentials.

TEKILA JEFFERY

1500 Cobblestone Dr. ·Desoto, TX 75115 · Cell: 469-***-**** ·*******@*****.***

●Maintain "Incomplete Record" area. Assure compliance with Medical Staff Policy, JCAHO, CARF and Federal and State guidelines. Demonstrates compliance with performance standards, guidelines, regulations, policies and procedures and third-party contracts

●Participates in team-oriented process improvement initiatives for the department and organization

EDUCATION

Dallas Baptist University

Jan. 2015-Dec. 2015 MBA (Healthcare Administration) Dallas, TX Dallas Baptist University

Sep. 2009-Dec. 2011 Bachelor of Arts and Science (Health Administration) Dallas, TX Mountain View College

Jan. 2007-Dec. 2009 Associate in Applied Arts and Science Dallas, TX

AmeriCorps

Jan. 1996- Jan. 1997 Corps Member Dallas, TX

SKILLS

Six Sigma

Strong Negotiation/ Communication

EPIC Analyst

AOP certification

Ability to work under pressure

Planning/hosting events

Conflict Resolution

Leadership

Adaptability

Contact this candidate