Assistant Manager Customer Service
Resume:
ALBERT MARTINEZ
Lakewood, CA *****
**.********.*****@*****.***
OBJECTIVE
Management position in the retail industry.
SUMMARY OF QUALIFICATIONS
Dedicated, energetic individual with over 17 years' experience as an Assistant Manager. Proven ability to prioritize and process heavy workflow while supervising others. Detail-oriented with superior communication, coordination, and organizational skills. Recognized for ability to perform well under stress.
EDUCATION
Bachelor of Science, Criminal Justice
California State University Long Beach, Long Beach, CA. EXPERIENCE
Store Supervisor, Pavilions, Seal Beach, CA. 2025-Present
• Manage employee performance, schedules, training, and staff development.
• Peform till audits and cash reconciliation.
• Monitor inventory, quality assurance, food safety and health practices.
• Provide excellent customer service by handling customer complaints. Assistant Manager, Rite Aid, Long Beach, CA. 2020-2025
• Managed tasks and supervised team members in the absence of the Store Manager.
• Maintained and analyzed P&L reports and inventory logs.
• Upheld cash and bank depository procedures.
• Managed store operations to maximize profitability.
• Coached associates by motivating the mindset of driving sales through excellent customer service.
Operations Manager, CVS Pharmacy, Burbank, CA. 2012-2019.
• Supported Store Manager in overall store operations, supervision, and policy implementation.
• Managed sales and inventory records.
• Assisted in employee staffing, training, and development.
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