Customer Service Call Center
Resume:
SHAREIKA M. LATIMORE
Charlotte, NC 28216
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OBJECTIVE: I am seeking a growth-oriented position where my expertise and knowledge of administrative, call center, customer service, healthcare, management, retail and security skills may be utilized to achieve company and personal goals
EDUCATION: Ultimate Medical Academy - Charlotte, NC - A.S. Health Science Nurse Aide Institute of Excellence - Charlotte, NC - CNA Brookstone College of Business - Charlotte, NC - Medical Assistant JOB HISTORY:
Volunteer Coordinator 2020 - Present
Colorful Buttons Inc. - Charlotte, NC
Submit creative community service ideas to help the lives of others Attend bi-weekly team meeting conference calls
Complete ongoing customer service training and assist with donations Promote the well-being of others via rewards and recognition Occasionally travel between cities to attend functions Clinical Data Entry Analyst 2018 - 2022
CiOX Health - Charlotte, NC
Communicate openly with all levels of medical staff and maintain reports Create educational and proficient files for each individual patient Document all behavioral, physical, medications and follow-ups Complete all necessary paperwork to ensure HIPPA compliance Print, scan and upload medical charts for billing, payments or audits Travel to medical facilities within region to complete review services Patient Aide 2016 - 2017
Brian Center of Statesville - Statesville, NC
Follow HIPPA guidelines, verify information and check vital signs Build positive relationships with clients, team members and management Provide excellent living and comfort standards for patients Maintain medical records, patient processing and accounts receivables Communicate with department manager and peers concerning transfers Provide correct financial obligations to patients including collections Patient Service Coordinator 2007 - 2014
Golden Living Center - Charlotte, NC
Interact with all levels of associates, customers and senior staff Answer the main multiline switchboard and order supplies Complete record intake and output information
Collect copayments, verify insurance and post payments Safely escort patients throughout the facility
Complete ongoing training and certifications under state and federal laws SKILLS: Exceptional client focus, Influential, Analytical, Flexible, Conflict Resolution, Enthusiastic, Innovative, Organized, Strong work ethics, Patient, Positive attitude concerning change, Effective verbal, written and listening communication skills, Negotiation, Punctual, Training, Sales COMPUTER SKILLS:
10-Key
Access
Excel
Microsoft Word
Outlook
PowerPoint
ACHIEVEMENTS:
Basic Life Support Certified
CPR Certified
Clinical Training
Coding - CPT, HCPCS, Diseases, Medical Procedures, Surgeries Community Volunteer
Advanced Medical Office Management
EHR Systems
EMR -All Scripts
ER Proficient
EPIC Super User
First Aid Certified
HIPPA General Training
Health and Wellness Expert
ICD-10
Insurance Verification
OSHA General Training
Patient Scheduling
Medical Office Accounting
Medical Records Management
Medical Terminology
Service Recovery Specialist
Contact this candidate