Tori Reid
Customer service representative
Tulsa, OK 74114
**********@*****.***
Professional Summary
After earning my Associate’s degree, I spent several years raising my family. I returned to work in 2019, earning my phlebotomy license in 2021 and working in healthcare for over two years. In 2023 I worked remotely as a call center representative while caring for a parent in hospice, and I am now working part- time as an Administrative Assistant at a nonprofit and ready to return to full-time employment. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
ABILITY RESOURCES-Tulsa, OK
October 2024 to Present
• maintains social media
• Orders office supplies
• Reconcile Quickbooks
• logs checks received
• maintains attendance records of non profit classes Patient Ambassador
SonoBello-Tulsa, OK
April 2024 to July 2024
• Assisted customers with setting up a free consultation!
• Collected information such as medical history
• Answered questions and concerns!
• Assisted patients via phone, chat,sms, and Emails too! Call Center Representative
Micahtek-Remote
October 2023 to April 2024
• Placed online orders
• Updated account information
• Prayer calls/donations
• Customer Service
Apheresis Technician
Oklahoma Blood Institute-Tulsa, OK
April 2021 to September 2023
• Skillful and precise in performing venipuncture and capillary punctures
• collecting, preparing and storing blood samples
• verifying medical records.
• High level of accuracy and attention to detail.
• Vital signs
• Mobile blood drives
• therapeutic draws
• donor care reactions
• Platelet/RBC/Plasma collections
Obtained phlebotomy certification through work: Oklahoma Blood Institute Sales Associate
Petland-Tulsa, OK
March 2021 to April 2021
• Help customers find their new family pet
• Cared for all pets: cleaned cages, tanks, changed bedding
• Fed and watered all reptiles and fishes
• Assisted customers with locating items
• Provided a quick and exceptional customer
Cashier/Sales Associate
Dollar General-Colorado Springs, CO
September 2019 to May 2020
• Main cashier
• Put away all new merchandise brought in off the weekly truck
• Put away the merchandise from the dairy/frozen food truck
• Changed all prices on items
• Put up new display signs
• sweep, mop floors and recover the store.
Sales Associate and Cashier
Bed Bath & Beyond-Jonesboro, AR
April 2012 to June 2014
• Maintained houseware side of the store by stocking inventory
• putting up new signs and displays.
• Answered all housewares calls and completed online orders.
• Put away returned items
• cleaned the restrooms and/or swept entire store floor. Education
Associate in Liberal Arts & Sciences
Arkansas State University Newport-Newport, AR
August 2012 to May 2015