Information Systems Customer Service

Gleidy Margarita Croussett

*** **** ** *** ***, Lawrence MA 01841 978-***-**** ***********@*****.***

EDUCATION

O & M University, Santo Domingo, Dominican Republic

Candidate for Bachelor of Science, Information Systems, December 1993

Graduated on Data Telecommunications and Structured Programing

WORK EXPERIENCE

BURGER KING.(66 Main St Salisbury, MA August /2023 -12/15/2024

Preparing Food

Oficina Metropolitana de Servicios de Autobuses (OMSA), Sto Dgo, Dom. Rep. Sept 2004–April 2023

System Operations Analytics

Planned and design driver’s schedules and timetables on electronic database for company’s daily operations

Supplied the schedules and timetables to the different transportations control departments by dispatch areas

Used Excel programming to maintain schedule and timetable records, keep data organized, and identify any failures areas.

Presented the technical data gathered to the IT programmers for the proper maintenance of the database system

Instituto de Tecnología Moderna (ITM), Sto Dgo, Dom. Rep. April 2002–Dec 2003

Computing Systems Professor

Professor of computer Microsoft Office suites (Excel, Word, Power Point, Access) to adult and adolescent students.

REVELANT COURSES

oReparation and Configuration of Computers (2003) –

oProfessional Formation Facilitator (2003) - INFOTEP Institute

oInformation Systems and Software Engineering International Symposium (2005) – ITLA Institute

oStructured Networks and Cabling Systems (2010) – INFOTEP Institute

oDiplomat on Customer Service Quality and Excellence (2008) – COTA Consulting S. A.

EXTRACURRICULAR

Physiotherapist course (2019-2022) – IFOTEP Institute

-Corporal, Therapeutic, geriatric, lymphatic and reduction massages

-HOME HEALTH AIDE/HOMEMAKER COURSE(75 HRS of Training, 2024)

-International Health Training Center 599 Canal St Ground West, Lawrence MA 01841

TECHNICAL SKILLS

Computer: Databases programming and development (Oracle), advanced skills in complete Microsoft Office Suite, Teaching Experience on Information Systems education, transportation systems and operations,

customer service, software engineering

Language: Intermediate in English and fluent in Spanish

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