Customer Service Data Entry
Resume:
************@*****.***
Mississauga, ON L4Y3X7
Skills
● Customer Service
● Guest Relations
● Detail Oriented
● Computer Skills
● Verbal and Written
Communication
● Flexible Schedule
● Documentation and Reporting
● Emergency Response
● Food and Beverage Area Setup
● Product Sales
● Guest Orientation
● Inventory Monitoring
● Reservation Processing
● Payment Processing
● Issue Resolution
● Report Preparation
● Concierge Support
● Data Entry
● Property Security
Education And Training
09/2001
High School Diploma:
Emery Collegiate Institute
North York, ON
KHALIDUZZA
MANSIMON
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem- solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Well-rounded,committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable and enthusiastic, with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Positive and upbeat, successful at balancing guest and business needs. Well- organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience
RUSH ST FOR MEN - Lead Guest Service Representative Brampton, ON
03/2017 - 2025
● Analyzed daily operations reports to identify discrepancies in sales figures or other irregularities.
● Monitored the performance of guest services staff members to ensure quality service delivery.
● Developed innovative ideas for increasing customer loyalty and repeat business opportunities.
● Assigned tasks to team members based on their individual strengths and weaknesses.
● Provided exceptional customer service to guests by responding to inquiries and resolving complaints.
● Handled escalated customer complaints in an efficient manner while maintaining a professional attitude.
NO FRILLS - Customer Service Specialist/Merchandiser Mississauga, ON
04/2014 - 01/2017
● Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
● Documented customer correspondence in CRM to track requests, problems and solutions.
● Upheld quality control policies and procedures to increase customer satisfaction.
● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
● Led team engagement to assist cross-functional departments and achieve goals.
● Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues and provide topnotch customer service. TALIZA CAR SHOP - Sales Consultant
Mississauga, ON
03/2011 - 01/2014
● Cultivated productive relationships with existing customers through exceptional follow-up after sales.
● Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
● Worked with fellow sales team members to achieve group targets.
● Provided detailed product information to customers, including features, prices, and availability.
● Performed cold calls to prospective customers to introduce company offerings.
● Listened to customers to understand needs and refer to optimal services.
● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
G4S SECURITY SERVICES - Security Site Supervisor
Mississauga, ON
08/2003 - 08/2010
● Guided team members on how to respond effectively to different scenarios.
● Maintained positive environment dedicated to teamwork and performance.
● Maintained records of employee attendance, shift changes, vacation requests.
● Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
● Developed detailed reports on incidents and submitted them to management for review.
● Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
● Provided training for new security personnel on safety protocols and emergency response plans.
● Provided guidance and support to team members in order to maintain morale.
● Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
● Performed regular inspections of all security equipment to ensure proper functioning.
● Monitored access control systems, CCTV footage, and alarm systems.
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