Administrative Support Customer Service
Resume:
Penny M Peters
Carter Lake, IA *****
************@*****.***
Professional Summary
Detail-oriented administrative professional with 15+ years of experience in healthcare and office management. Proven expertise in scheduling, onboarding, and compliance tracking, while providing exceptional administrative support to executives and staff. Demonstrated ability to manage multiple tasks efficiently, ensuring smooth operations and high-quality customer service. Skilled in maintaining personnel files and coordinating training programs, contributing to organizational success in fast-paced environments.
Work Experience
Administrative Assistant
Methodist Jennie Edmundson Hospital-Council Bluffs, IA March 2019 to Present
● Provide administrative support to Service Executives, Service Leaders, Staff Development Nurses, and Nurse Practice Coordinator.
● Responsible for verifying accuracy of and approving time cards.
● Schedule new hires for orientation and onboarding and assist with new employee orientation.
● Attend and take minutes for several different meetings and committees.
● Schedule and register employees for various required certification and recertification classes such as CPR and on line training courses.
● Track compliance for medical staff in the Personnel Pool, House Supervisors, and one of the patient floors.
● Schedule coverage for House Supervisors
● Submit brochures to the Iowa Board of Nursing for continuing education offerings.
● Work with local colleges to schedule and place nursing students on patient floors for preceptorship or clinicals.
● Maintain personnel files for the Personnel Pool and Patient Care Administration.
● Order department supplies.
● Various other duties as requested by department leaders. Pharmacy Clerk
Hyvee Pharmacy-Council Bluffs, IA
September 2020 to July 2023
● Sort and file customer prescriptions ready for pickup
● Assist customers to ensure all encounters meet their expectations.
● Operate cash register, including credit cards.
Office Manager
ServiceMaster by Rice- Atlantic-Fort Dodge, IA
March 2014 to March 2019
● Handle incoming calls from customers and follow up with customers during and after restoration jobs.
● Prepare job estimates on disaster restoration jobs, including water and fire losses.
● Prepare final invoicing after job completion.
● Prepare schedule each day for several technicians.
● Work with insurance adjusters to get approval for work required after losses.
● Provided administrative and clerical support for 4 offices, including 4 area managers and 1 regional manager.
Medical Receptionist
Norfolk Medical Group-Norfolk, NE
September 2004 to March 2014
● Answer phone calls from patients
● Schedule and register patients for appointments and make sure all personal and insurance information is accurate and up to date.
● Prepare patients’ charts for the doctors and nurses to see patients. Education
Diploma
Schuyler Central High School-Schuyler, NE
Skills
• Customer service
• Microsoft PowerPoint
• other general office tasks.
• Front desk
• Accounts Payable
• I have several years of experience in different aspects of office work
• Scheduling
• New Employee Onboarding
• Accounting
• Administrative experience
• Time management
• Accounts Receivable
• Phone etiquette
• including payroll duties
• Accounting software
• Multi line telephones
• Correspondence
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