Post Job Free
Sign in

Help Desk It Support

Location:
Round Rock, TX
Posted:
August 25, 2025

Contact this candidate

Resume:

Farah Hassan

512-***-**** • *************@*****.*** • Round Rock, TX 78665

I'm a Google-certified cybersecurity professional with hands-on experience in tools and concepts essential for entry-level roles, including Python, Linux, SQL, SIEM (Security Information and Event Management) systems, and Intrusion Detection Systems (IDS). Through Google's Cybersecurity Professional Certificate, I've gained practical knowledge in identifying threats, mitigating vulnerabilities, and understanding real-world security risks. I'm passionate about protecting digital environments and eager to contribute to a team where I can continue learning and growing. My goal is to start my career in a role such as a SOC Analyst, Cybersecurity Technician, or Information Security Associate, where I can put my skills to work and help secure organizational assets. I'm currently open to cybersecurity opportunities in industries like tech, finance, healthcare, and government. Let's connect if you're looking for a dedicated, motivated, and ready-to-learn cybersecurity talent. Summary

Skills • Ticketing systems

• Remote support tools

• Operating systems

• Hardware configuration

• Network troubleshooting

• Technical documentation

01/2021 - 12/2024

IT Support Specialist, Tech Tags Inc, Seattle, WA

01/2015 - 12/2016

Information Technology Help Desk Technician, Kroger, Houston, TX Experience

• Used ticketing systems to manage and process support actions and requests.

• Managed high levels of call flow and responded to technical support needs.

• Installed and configured operating systems and applications.

• Configured hardware, devices, and software to set up work stations for employees. Implemented remote support tools to increase efficiency in providing technical assistance to end users.

Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.

Identified opportunities for automation within help desk functions, leading to increased productivity without sacrificing the quality of service provided.

Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.

Bachelor Of Commerce

Education And Karachi University, Pakistan

Training

Certifications • Google Cybersecurity 2025

• Google IT Support Specialist 2023



Contact this candidate