Customer Service Data Entry

Maria Grace Jabore

210-***-**** *******@*****.***

Objective: Dedicated and compassionate individual with over 25 years of experience in customer service, healthcare, and various data entry skills, including billing and high-volume call center environments. Seeking an entry-level position as a Community Health Worker to leverage my skills in assisting the community, advocating for health and wellness, and connecting individuals with essential resources.

SKILLS

Customer service

Data Entry

Filing

Time Management

QuickBooks

Multi-line phone

Excel

Medisoft

Microsoft Word

Power Point

Organizational Skills

Communication Skills

EXPERIENCE

NSCL Inc. - Home Care Provider Services San Antonio, Tx 04/2021-Current

Provide Personal Hygiene Assistance, administer Medications as needed and Meal Preparation.

•Strong verbal and written communication skills to effectively interact with clients, families, and healthcare professionals.

•Essential qualities for building trust and rapport with clients and supporting them through health challenges and the ability to connect clients with local health resources and social services effectively.

Conduent Call Center -Call Center Representative San Antonio, Tx

07/2018-03/2021

Investigate and identify potential cases of fraud or misuse of Social Security benefits, food stamps, and unemployment insurance.

Manage fraud cases from initiation to resolution, ensuring compliance with regulations and policies.

Provided exceptional customer service to individuals contacting the fraud department regarding inquiries, complaints, or reporting suspected fraud.

Wilson Company-Administrative Assistant San Antonio, Tx 04/2015-05/2018

Assist internal and external stakeholders with inquiries, requests, and issues; ensure excellent customer service.

Filing, Data entry.

Answer and direct phone calls, greet and assist visitors.

Aramark-Transportation Representative San Antonio, TX 01/2012-02/2015

Plan and coordinate transportation for patients in hospital.

Coordinate with medical staff and testing facilities to ensure seamless scheduling and preparation for medical tests.

EDUCATION

Alamo Colleges- Certified Community Health Worker 08/2024

SA Ready to Work

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