Information Technology Project Management

Ayanna Francis

*******.********@*****.*** 347-***-****

Summary

Motivated Information Technology student (B.S. in IT, graduating Dec. 2025) with hands-on experience in programming, databases, and IT systems. Strong background in technical problem-solving, customer support, and project management. Seeking IT internships or entry-level roles to apply technical skills in networking, software, and systems administration while contributing to organizational success. Technical Skills

• Programming & Web: Python, HTML, CSS, SQL

• Systems & Software: Windows & macOS, Microsoft 365, Computer Hardware/Software Support

• Networking & IT Tools: Basic Networking, Project Management, Database Management

• Soft Skills: Problem-Solving, Adaptability, Customer Service, Team Collaboration

• Languages: Proficient in Spanish

Education

State University of New York at Cobleskill – Cobleskill, NY Bachelor of Science in Information Technology – Expected Dec. 2025 Relevant Coursework: Networking, Cybersecurity, Database Systems, Cloud Computing, Web Development

Projects & Academic Work

• Database Project: Designed and implemented a SQL database for managing student records.

• Python Automation: Built scripts for file handling and automation tasks.

• Web Development: Created a personal website using HTML and CSS.

• Networking Lab: Configured small-scale network with IP addressing and security protocols.

Experience

SUNY Cobleskill Athletics Department – Cobleskill, NY Athletic Office Assistant Sept 2023 – Mar 2024

• Assisted with data entry and record-keeping for campus athletic facilities.

• Maintained equipment and organized digital/physical records, demonstrating attention to detail and organizational skills.

• Supported technical operations including scheduling systems and office tools. Metropolitan Transportation Authority (MTA) – New York, NY HR Department Intern Oct 2019 – Jan 2020

• Managed and organized employee personnel files, ensuring accuracy and compliance.

• Supported office technology systems, including digital filing and supply chain management tools.

• Collaborated across departments to streamline workflows and improve efficiency. SUNY Cobleskill Student Leadership Office – Cobleskill, NY Office Assistant Oct 2019 – Mar 2020

• Provided technical and customer support to students, staff, and visitors.

• Assisted with financial transactions and maintained office technology systems.

• Strengthened problem-solving skills through day-to-day operational support. Kelly’s Garden – Bronx, NY

Horticulture Intern Jun 2019 – Aug 2019

• Managed plant care and performed customer service responsibilities.

• Gained experience in task management and adaptability in dynamic work environments.

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