Customer Service Continuous Improvement

MILCA ZAMORA

901-***-**** ***************@*****.*** Memphis, TN 38128

SUMMARY

Motivational Supervisor with 1/2 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Analytical packing possessing first-rate quality standards and application of procedures for filling job orders. Solid team player meeting production output goals for assigned products. Consistently maintains safe working conditions.

SKILLS

Schedule development

Staff Discipline

Employee Motivation

Training and mentoring

Work Planning and Prioritization

Truck loading

Heavy Lifting

Shipment Tracking

Packing boxes

Pallet Jack Operation

Packaging

Package preparation

Check processing

Guest Services

Cash Handling

Payment Collection

Customer Service

EXPERIENCE

Supervisor, The Guest House At Graceland, February 2024-February 2024

Memphis, TN

Directed and supervised team of 15 employees in daily operations.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Evaluated employee performance through periodic reviews and documented results accordingly.

Organized special events such as company picnics or holiday parties for employees.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

EDUCATION AND TRAINING

High School Diploma

CENTRO DE BACHILLERES MOISES SAENZ, Mexico, ME July 2023

LANGUAGES

Spanish:

Native/ Bilingual

REFERENCES

References available upon request.

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