Customer Service Call Center
Resume:
SUSAN LOBERTINI
Knoxville, TN *****
******@*******.***
Energetic hard working professional with multi -tasking abilities and strong customer service skills. Highly organized with the ability to meet deadlines and make sound decisions based on company policy. An excellent work ethic with a goal oriented attitude. A team leader with a commitment to excellence in all projects. Outstanding communication skills. Exemplary computer skills with excellent knowledge of Windows based office software. • Customer Service • Multi-tasking Skills • Organizational Skills • Computer Literacy • Communication Skills • Time Management Skills • Work as Team Player • H & R Block Taxes 1990-1995, 2007
Work Experience
Sales Associate/Cashier
Painted Tree Marketplace - Knoxville, TN
July 2021 to Present
Count registers in the morning to make sure everything balances OK turn lights on turn on fountain wall calls to see if you can find any clothes that are not in the right places. Make sure the pallets are ready for people the vendors if they need to use them to print tags out if they need them, waiting on customers answer the phone
Cashier/Trainer/Guest Services
Target - Knoxville, TN
May 2010 to Present
Checkout guest and take credit card applications. Also take payments and returns CSR III
Caremark - Knoxville, TN
2003 to 2008
Knoxville, TN 2003-2008
Pharmaceutical Benefit Call Center
• Answer calls in a pharmaceutical benefits management call center environment.
• Answer billing questions and resolve calls at first level support.
• Answer pharmacy calls for coverage confirmation.
• Assist pharmacies in entering overrides for members.
• Provide courteous, professional and personalized service at all times
• Assist new hires during training and nesting periods. Computer Analyst
Credit Union Processing - Knoxville, TN
2001 to 2002
TN
Credit Union Processing
• Spearheaded work with other data center employees providing support, processing requests and resolving problems
• Assisted in monitoring computer operations as needed (ACH, ATM, draft transmissions, returns to Federal Reserve)
• Operated a Unix mainframe completing morning and nightly processing. Unix scripting Administrative Assistant, AS400 System Operator
TEK Systems - Knoxville, TN
1999 to 2000
Contract
• Administrative Assistant
• Purchase Orders
• AS400 system operator
• Help Desk
Quality Systems Analyst
Anderson News Company - Knoxville, TN
1998 to 1999
Magazine Company
• Test and monitor applications before, during and after installation for function and inherence to standards.
• Install software into production systems. Monitor beta sites for proper functioning of applications.
• Maintain performance logs as directed by the QA Manager. Develop knowledge of business processes and systems.
• Run Queries, setup User Profiles and give people rights to the maintenance menu screens. Product Support Analyst II
CSI - Knoxville, TN
1994 to 1998
Vibration Analyst Company
• Answered incoming software and hardware calls on an ACD system
• Provided information for software problem reports and follow customers on problem fixes
• Seek assistance from other analysts if needed.
• Performed internal faxes
• Customized files on the Internet through Lotus Notes
• Trained new employees in becoming familiar with the Vibration Analysis software and tested software before it was released to the clients
• Contacted new and existing customers about renewing their maintenance agreements. Computer Operator
Anderson News Company
1993 to 1994
Education
General Studies
Young High School - Knoxville, TN
2002
Computer Learning Center - Knoxville, TN
1998
Additional Information
COMPUTER SKILLS
• Windows 95,98, 2000, XP, WIN 7,VISTA
• Microsoft Word, Excel, Outlook, and Access
• AS400, Unix and Unisys Mainframes
• Typing and data entry skills
• Siebel 2000 7.5 software
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