Customer Service Representative

Tank road, Cambridge P.O St. James, Montego Bay, Jamaica -+876******* + fabianclarke888@

Fabian Clarke

mail.com

Customer Service

KK

Customer Service Representative with a proven track record of enhancing customer

satisfaction and streamlining processes. Leveraging 3 years of experience and skills in

conflict resolution, creative problem solving, and stakeholder communication to deliver

exceptional service and innovative solutions. Committed to driving team performance and

implementing efficient protocols to exceed quality standards.

SKILLS

EMPLOYMENT HISTORY

Conflict Resolution

Creative Problem Solving

Team Leadership

Time Management

Customer Engagement

Technical Support

Quality Assurance

Stakeholder Communication

Analytical Thinking

Sales Techniques

Critical Thinking

Interpersonal Skills

Decision Making

Customer Service Representative

Alliance One/Teleperformance, Montego Bay — Jan 202.

fay 2024

© Resolved customer inquiries efficiently, maintaining high

satisfaction rates. Implemented process improvements, reducing

average call handling time.

* Worked seamlessly with cross-functional teams to address

complex customer issues. Shared best practices, contributing to

overall team performance.

* Meticulously documented customer interactions, ensuring

accurate information for follow-ups. Consistently met quality

assurance standards.

* Proposed creative solutions to recurring customer problems,

leading to new troubleshooting protocols. Adapted quickly to

evolving company policies.

Engineer

Wilson's Engineer, Montego Bay — Feb 2021 - Jan 2023

© Designed and implemented complex engineering solutions,

optimizing system performance and reducing operational costs.

Conducted thorough analyses to drive continuous improvement.

* Pioneered novel approaches to engineering challenges, resulting

in streamlined processes and enhanced product quality.

Collaborated on cutting-edge projects, fostering innovation.

* Delivered high-impact engineering projects on time and within

budget, consistently exceeding client expectations. Implemented

efficiency measures, leading to substantial cost savings.

EDUCATION

Leaving School Certificate

Tacius Golding High School, Barton,Jamaica —Jan 2010 - Jan 2015

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