Technical Support Customer Service
Resume:
Tatiana DeLeon
Decatur, GA *****
****************@*****.***
Professional Summary
Bilingual Customer Service Professional (English/Spanish) with extensive experience in leasing, remote tech support, and high-paced customer-facing roles. Skilled in communication, problem-solving, and building strong client relationships across diverse industries—from hospitality to technology. Adept at adapting to new tools and systems, with a passion for learning. Currently pursuing a degree in Software Engineering to expand technical expertise and grow within the tech industry. Work Experience
Remote Technical Support
EchoStar-Atlanta, GA
October 2024 to Present
• Provide remote troubleshooting and technical support for hardware (e.g., computers, peripherals) and software (e.g., operating systems, applications, connectivity)
• Guide customers through step-by-step solutions in a clear and professional manner
• Log support cases accurately in ticketing systems and track issue resolution
• Escalate unresolved issues to higher-tier support or technical teams when necessary
• Maintain up-to-date knowledge of company products, updates, and support protocols
• Assist with software installations, updates, and system configuration
• Educate customers on product features, best practices, and preventative maintenance
• Deliver exceptional customer service and maintain high satisfaction scores Leasing Consultant
Asset Living-Norcross, GA
April 2023 to June 2024
• Greet and assist prospective residents in person, over the phone, or via email
• Conduct property tours and highlight community features and amenities
• Answer questions about pricing, availability, leasing terms, and community policies
• Process rental applications, verify background and credit information, and prepare lease agreements
• Maintain accurate records of prospects, leases, and renewals
• Handle resident concerns and service requests professionally and promptly
• Collaborate with maintenance and management teams to ensure resident satisfaction
• Assist with marketing efforts, including online listings, social media, and community outreach Application Reviewer
AppleOne-Decatur, GA
October 2020 to June 2022
• Review and assess applications for accuracy, eligibility, and completeness
• Verify submitted documentation and request additional information when needed
• Enter and update data in tracking systems or databases
• Communicate with applicants via email, phone, or online platforms
• Collaborate with internal teams to ensure compliance with program guidelines
• Maintain confidentiality and data integrity throughout the review process
• Generate reports and assist with audits as required Education
Bachelor's degree in Computer Science
Full Sail University - Winter Park, FL
April 2024 to Present
Skills
• Microsoft SQL Server (3 years)
• Computer science (6 years)
Certifications and Licenses
Driver's License
September 2020 to September 2027
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