Network Manager Customer Service
Resume:
C
ROSEMARY
COUNTS
DCOUNTS*@BELLSOU
TH.NET
Port Orange, FL 32128
WWW: Bold Profile
SUMMARY
Skilled Network Manager qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Network Manager with strong ability in managing technicians . Highly organized, proactive and punctual with team-oriented mentality. Resourceful Network Manager known for high productivity and efficient task completion. Possess specialized skills in network infrastructure design, cybersecurity measures, and cloud services management. Excel in problem-solving, communication, and strategic planning, ensuring smooth operation of network systems and effective team collaboration.
SKILLS
Information Security
Reporting and Documentation
Data Backup
New Program Installations
Technical Troubleshooting
Technical Analysis
Permissions and Access Control
Verbal and Written Communication
Workstation Maintenance
Network Administration
New Technology Integration
System Updates
Performance Monitoring and
Optimization
Diagnosing Issues
System Upgrades
Decision-Making
Vendor Relationship Management
Resource Allocation
Network Firewall Management
LAN and WAN Control
Hardware Installation
Parts Inventory Management
Self Motivation
Program Installations
Infrastructure Planning
Disaster recovery
Performance monitoring
Vendor coordination
Inventory management
Customer support
Project management
Technical documentation
Data analysis
Effective communication
Problem solving
Team leadership
Systems integration
Quality of service
Capacity planning
Data center operations
Load balancing techniques
Traffic analysis
Network testing
Reporting and documentation
Network performance monitoring
Project Management
Network Security
System Testing
Connectivity Resolution
Team Collaboration
Disaster Recovery
Specifications Understanding
Attention to Detail
Telecommunications
Problem resolution
Load balancing
Organizational skills
Team collaboration
Team building
EXPERIENCE
NETWORK MANAGER
Daytona Beach, FL
BellSouth Telecommunications/ May 2000 to Jul 2023 Monitored network performance to determine adjustments needed. Maintained inventory of parts for emergency repairs. Configured, monitored and maintained email applications or virus protection software. Installed security software to protect networks.
Increased system security and performance with proactive changes. Coordinated with vendors and company personnel to facilitate purchases. Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Analyzed equipment performance records to determine need for repair or replacement.
Submitted recommendations regarding infrastructure overhauls. Spearheaded server infrastructure development, quality control, staging and production operations.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
Planned, tested and supported high-availability infrastructures. Diagnosed, troubleshot and resolved hardware and system problems. Performed data backups and disaster recovery operations. Analyzed intricate server issues and supported large enterprise and business-critical applications.
EDUCATION AND TRAINING
Associate of Arts: ACCOUNTING
BENTLEY COLLEGE Jul 1972
Waltham, MA
INFORMATIONAL TECHNOLOGY
ATT
VARIOUS
ACCOMPLISHMENTS
Led team to achieve exceeds expectations earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations.
ACTIVITIES AND HONORS
volunteer at Our Lady of Hope Thrift store
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