Keliss Simeon
Email: *********@*****.*** Cell: 917-***-****
Colorado Springs, CO 80920
Professional Summary
Experienced Customer Service and Data Entry Specialist with 7+ years in order processing, data management, and customer support across healthcare and manufacturing.
Skilled in Oracle EBS, LIMS, and Microsoft Office, with strong attention to detail, communication, and problem-solving abilities.
Proven track record in improving accuracy, efficiency, and customer satisfaction.
Education
Bachelor of Arts degree in Business Administration and Management
University of Colorado - Colorado Springs, CO December 2023
High school diploma or GED Rampart High School September 2013 to May 2017
Skills
Attention to detail: Ability to accurately enter data into Oracle systems.
Organizational skills: Ability to manage and prioritize data entry tasks.
Analytical skills: Ability to analyze data and identify errors or discrepancies.
Communication skills: Ability to communicate with stakeholders and resolve data-related issues.
Solid understanding of the applications of Microsoft Office suite, excellent communication skills (verbally and electronically), Watson Lims, Apollo Lims.
Strategic Planning
Professional Experience
July 2024 to February 2025
Allegion-Colorado Springs, CO
Customer service/Order Entry Specialist
Process customer purchase orders to meet customer and company commitments.
Strive to continually improve the level of customer satisfaction through timely and efficient order processing.
Receive, edit and enter incoming customer purchase orders in an accurate and timely manner.
Review, verify and make corrections as necessary to orders to ensure accurate information and order specifications and contact customer to resolve unclear issues.
Manage orders in the business system through the entire order cycle.
Screen all international customer orders to ensure compliance with the required regulations, policies and procedures.
Gather information for measurement, analysis and reporting.
Oracle experience
Oracle E-Business Suite (EBS) Data Entry*: Experience with entering data into Oracle EBS modules, such as:
General Ledger
Accounts Payable
Accounts Receivable
Inventory Management
Order Management
Oracle Forms and Interfaces*: Knowledge of Oracle Forms and interfaces, including:
Data entry forms
Query forms
Report generation
Data Validation and Verification*: Experience with validating and verifying data entered into Oracle systems, including:
Data accuracy
Data completeness
Data consistency
Oracle Data Import/Export*: Knowledge of Oracle data import and export tools, including:
Oracle Data Pump
Oracle SQL Loader
Data Quality and Integrity*: Understanding of data quality and integrity principles, including:
Data validation rules
Data cleansing
Data standardization
May 2017 to March 2024
Aliri Bioanalysis-Colorado Springs, CO
Sample Receipt Accessioner and Data Entry Lead
Input requisition form information into Laboratory Information Management System and order the appropriate drug testing panels.
QC data entry of colleagues to ensure that it is correct.
Liase with Insurance companies and medical practices to retrieve missing information in order to process reimbursement claims.
Organize Laboratory in a neat and inspection ready state at all times.
Provide guidance and training to new employees and existing staff.