Scrum Master Program Manager

Certified Scrum Master with eighteen years of experience in project management and system development lifecycle. Proven expert in Business process engineering, efficiency improvement, on time delivery of high-quality products and services.

Expert in Agile and Lean framework Stakeholder Relationship Management

Team and Schedule Management Vendor and 3rd Party Management

Strategic Planning and Implementation Digital Supply Chain Management

Senior Technical Program Manager

United Talent Agency

Beverly Hills, California March 2023 to Present

Responsible for managing a portfolio of Projects under the DevOps and Engineering teams, acting as an Agile coach, and creating standards and best practices for Enterprise.

Led 38+ cross-functional tech and business initiatives under DevOps and Engineering in 6 months, with direct impact on infrastructure, security, and enterprise tooling used across Corporate Operations.

Partnered with HR, Tech Support, and Security teams to improve systems and workflows related to onboarding/offboarding, access provisioning, and employee enablement—streamlining day-one readiness across functions.

Acted as Agile Coach and delivery lead across multi-department projects, aligning Engineering, Product, Facilities, and Security stakeholders through detailed SOPs, sprint planning, and governance models.

Designed onboarding documentation systems using Confluence and Loom, significantly improving employee ramp-up time and reducing operational overhead.

Drove internal process redesigns in collaboration with Product, Ops, and Data teams—improving tracking and reporting across compliance, user access, and enterprise tooling.

Created onboarding documentation hubs using Confluence and Loom, integrated with Workday task flows, resulting in a 30% improvement in first-week productivity.

Oversaw implementation of standard operating procedures (SOPs) and process governance for cross-functional systems integrated with Workday, ServiceNow, Jira, and Lucidchart.

Delivered enterprise dashboards (Jira + Confluence, PowerBI) to executive stakeholders, improving visibility into People Ops and IT alignment initiatives.

Senior Program Manager

Fox Corporation (New Fox)

Century City, California September 2019 to March 2023

Responsible for managing the entire SDLC for a portfolio of Projects under the DevOps and SRE teams

Directed 80+ Agile-led projects supporting high-stakes, time-sensitive operations for corporate infrastructure—including onboarding workflows, internal communication tools, and service availability.

Facilitated the redesign of support processes for employee and visitor access systems tied to security operations, improving reliability during major broadcast events like Super Bowl LVII and Presidential Debates.

Worked with corporate communications and physical security teams to implement monitoring and alerting systems (Datadog, multi-CDN) for internal tools, improving uptime and operational readiness.

Championed SAFe-based Agile ceremonies tailored to HR Tech and Ops, increasing release efficiency and team alignment across DevOps and business units.

Partnered with business units to decommission legacy tools and implement scalable replacements—improving support for incident management and emergency communications.

Product Owner / Project Manager

Sony Pictures Group November 2018 to September 2019

Culver City, California

Working as a Product Owner for SPE’s Global Mastering & Servicing division, supporting them in servicing the needs of SPE’s Television and Home Entertainment divisions and managing SPE’s worldwide inventory of digital and physical assets

Led digital transformation initiatives within SPE’s Global Mastering & Servicing division, including redesign of inventory and onboarding systems for global internal users.

Worked closely with HR, Finance, and Facilities to gather pain points across onboarding, space planning, and asset provisioning—delivering system enhancements that improved time-to-productivity.

Managed 10+ offshore and 3 onshore developers to maintain and improve internal tools that supported cross-departmental workflows and compliance.

Defined requirements, created mockups, and managed releases tied to internal tooling for content servicing, inventory systems, and corporate communications.

Served as the Scrum expert and process coach for the division—facilitating backlog grooming, sprint planning, and DevOps enablement for high-priority studio initiatives.

Project Manager / Scrum Master

United Talent Agency March 2018 – August 2018

Beverly Hills, California

Managed and coached several Project teams by implementing and streamlining Scrum processes & ceremonies. Responsible for Development and on time delivery of Julius Projects to all UTA Agents and senior stakeholders

Reported and collaborated directly with the CIO and CTO on day to day management of projects

Created and Managed several Project plans and Product Backlogs using Asana, Trello and Jira

Successfully managed & launched three web and mobile based applications into production within 6months (Julius Employees, Julius Phonesheet, Julius Projects)

Defined, prioritized, and communicated user stories; working with Management & stakeholders to understand use cases, in order to create an user intuitive experience

Worked with Business Stakeholders to prioritize Product Backlog into Sprints and managed their timely completion by working with project team

Conducted UAT and trainings for Business users and stakeholders, solicited feedback and resolved issues

Project Manager / Scrum Master

NBCUniversal Sept 2017 – March 2018

Universal City, California

Managing several new implementation projects for NBCU’s Film Analytics Big Data and Film Analytics group.

Managed a team of 7+ Engineers and vendors to source & ingest data from external sources (e.g. NRG, MarketCast, Google Search, Facebook, Fandango, YouTube Videos etc.) into a NBCU owned Data Warehouse for data cleansing and data massaging

Worked with a team of 6+ people to develop several Tableau Dashboards for the Universal Pictures Group to aid them in getting an overview on the media performance by asset level, helping them build better campaigns catered to the right platform and demographic audience

Worked on several other Dashboard for Focus Films Marketing, Research and Strategy teams to monitor the performance of an upcoming Title to competition based on several metrics and indicators. Included working with data scientists to provide a detailed predictive power indicator to allow for more accurate Box office estimations for upcoming Films

Worked with Senior Management and stakeholders to collect requirements and quickly draw up prototypes and mock ups.

Managed the front end and back end teams using a combination of Kanban, Scum and Extreme programming and acted as an Agile evangelist and coach

Project Manager / Scrum Master

Fox (20th Century Fox, Enterprise Media Framework) Sept 2008 – April 2017

Century City, California

Managing several new implementation and enhancement projects for Fox’s Enterprise Media Framework (EMF) for the entire 20th Century Fox and its partners.

Leading several enhancement projects to Fox’s Digital Asset Management solution (using Open Text 10.5) in order to improve customer usability and streamline processes

Catering to several different Divisions of Fox such as FX Networks (producers of hit television shows such as Simpson, Archer, American Horror Story and many more), Fox Filmed Entertainment, Fox Searchlight, Fox Digital Entertainment etc. in order to understand their Business and creating solutions catering to their needs

Working closely with business stakeholders to understand their pain points and to collaboratively develop strategies, roadmaps and implement application features

Managing a combination of collocated and offshore teams (60+ Full time and contractor) as well as external vendors to ensure on-time delivery of projects

Developing project plan, status reports, use cases, workflows, product mockups, user stories, Business Requirement Documents (BRD’s) and other Business Analysis and Project management artifacts

Acting as a Scrum Master by leading Daily Standups, Sprint Planning, Release Planning, Sprint Review, Sprint Retrospective and other meetings

Creating customized Microstrategy reports for Senior Management to forecast business trends

Leading several Digital Supply Chain initiatives resulting in 70% improvement in enhancing the portfolio of digital assets offered to content consumers and reducing time from content creation to content distribution by 99%

Leading, planning, executing several Data Migration (ETL) projects from legacy systems such as AS400 into JDE Vault (data mapping, Business logic, IT validation, verification and reporting)

Systems Analyst

Fidelity Investments (FMR Corporation, Strategic Advisors Technology) Sep 2004 – March 2008

Boston, MA

Lead and manage technical design, development and implementation of financial application projects.

Lead system design sessions with group peers and technology partners, equity and fixed income analysts

Generate Functional specifications, created version controlled BRD, use cases and data flow diagrams

Facilitate JAD and RAD sessions with stakeholders, end users, project sponsors and other parties

Extract data from various sources (Sybase, Oracle 9i, DB2, MS Access, SQL Server) using SQL queries in BRIO 8.5 (BI Tool)

Write JavaScript and VBScript code in the dashboard section of the tool to automate the report and improve the aesthetic value of the report when data is exported to Excel

Convert and update outdated IBI reports and applications using BRIO and Access

Create queries/views/dashboards to enable creation of ad-hoc & automated reports for the client

Create project plans, timelines, Work Break down Structures, data flow diagrams etc.

Educate & train Business users on newly implemented applications, reports and enhancements

Data Analyst

Fidelity Investments (FESCO, Data Services) Sep 2004 – March 2008

Merrimack, NH

Lead data conversion and entire ETL process for several Fidelity clients (6-9 month per conversion/client).

Analyze client data, document requirements, create detailed data maps to enable future conversion

Document & analyze client’s data conversion requirements while assuring adherence to set standards

Developed and ran SQL scripts into Fidelity proprietary software to perform various data checks

Create detailed technical data maps

Relate data errors to the client and create statistical data reports using Access

Adhere to Service Level Agreement (SLA) requirements for maintenance of high data quality (98%-100%)

Create and execute systems test plans for data conversion and time lines for data correction to have 100% data accuracy or close

Systems Analyst

Fidelity Investments (Personal Investments, Distribution) Sep 2004 – March 2008

Merrimack, NH

Responsible for managing all branch office technology and operational initiatives, customer facing devices and voice/data infrastructure.

Deliver scale & profitability savings of $456K by restructuring leases and eliminating branch tickers

Manage and direct all Fidelity Proprietary Retail Services (FPRS) related database conversions, security upgrades and implementation projects

Act as traffic cop for all projects arising from business team and assigning it a development team based on its requirements; ensuring project is completed within budget, time, scope and quality requirements

Run presentations for the various stakeholders to give updates on their projects

Create Functional and Technical specification documents of the new system or software to be created

Create detailed Project plans and time lines for project implementation

Lead phased roll-out of new One View desktop workstations to 5500 phone & branch reps across world

Delivered 150+ software distributions annually including 30+ major desktop releases without issues

SKILLS & TOOLS

Project Management: Kanban, Scrum, XP, Jira, Confluence, Asana, Trello, Miro, Slack

DBMS: Oracle 9i, Access, SQL, AS400

Packages: MS Office, Microsoft Project, JDE Enterprise One

System Analysis Tools: Visio, UML

Testing: Load Runner 9.1, SOAPUI

Other: PMI-ACP, CSM, SSM, AWS Cloud Practitioner Concepts, Agile, Waterfall

EDUCATION

Boston University Tyngsboro, MA

Certificate in Applied Project Management March, 2006

Southern New Hampshire University Manchester, NH

M.S., Information Technology May, 2005

B.S., Computer Information Systems May, 2002

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