Business Analyst

JULIET ANJOLAOLUWA ORIOWO

Kansas City, MO, ***** *****************.******@*****.*** +1-816-***-**** LinkedIn:www.linkedin.com/in/juliet-anjolaoluwa-oriowo PROFESSIONAL SUMMARY

Analytical and detail-oriented Business Analyst with 4+ years of experience delivering digital transformation and process automation in banking and financial services. Certified CBAP, Google Data Analytics, and Scrum professional with proven ability to streamline processes, cut turnaround times, and drive measurable business outcomes. CORE SKILLS

Business Process Modeling (BPMN), Requirements Gathering & Documentation, Agile & Scrum Methodologies, RPA (Robotic Process Automation), Business Intelligence, User Acceptance Testing (UAT) & Software Testing, Stakeholder Engagement, Change & Risk Management, SOP Development & Automation Review

TOOLS & METHODOLOGIES

Microsoft Visio, Data Analysis & Visualization (Microsoft Excel), Tableau, Power BI, Jira, Confluence, Microsoft Office 365 (Excel, Word, PowerPoint, Access, SharePoint), Microsoft Teams, Zoom, ServiceNow, SQL.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Certified Business Analysis Professional (CBAP) – IIBA

• Google Data Analytics – Google (Coursera)

• Project Management – Management Strategy Institute

• Scrum Fundamentals Certified – SCRUMStudy

• Career Essentials in Business Analysis – Microsoft/LinkedIn

• Introduction to Artificial Intelligence (AI) – IBM (Coursera)

• Design Thinking for Innovation – UVA, Darden School of Business (Coursera)

• Product Management – Utiva

PROFESSIONAL EXPERIENCE

Business Analyst – Business Process Reengineering

Wema Bank Plc, Lagos, Nigeria Mar 2023 – Aug 2025

• Conducted process analysis and gap assessments, reducing operational inefficiencies by 90%

• Created BRDs, process maps (BPMN), and collaborated cross-functionally to ensure 99.9% alignment with business requirements

• Integrated third-party APIs and RPA tools, reducing manual effort by 70% and human errors by 80%

• Facilitated workshops, led user training, and supported rollout of digital initiatives

• Managed user stories, acceptance criteria, and closely tracked project milestones to ensure timely delivery

• Authored and maintained Standard Operating Procedures (SOPs) for business processes, ensuring clarity, compliance, and audit readiness across multiple units.

• Collaborated with cross-functional teams to transition eligible SOPs into automated workflows using RPA and third-party integration, reducing manual effort by up to 70%.

• Designed test strategies, reviewed test cases and results, and coordinated UAT. Agency Banking & Financial Inclusion Officer

Wema Bank Plc, Lagos, Nigeria Sept 2021 – Feb 2023

• Led agent onboarding initiatives, reducing onboarding turnaround time by 70%

• Identified digital product gaps and collaborated with IT teams to improve features and efficiency

• Delivered exceptional agent support, contributing to 15% reduction in processing time

• Supported digital banking operations and drove financial inclusion in underserved regions

Data Analyst (Intern) PZ Cussons, Lagos, Nigeria Jan 2020 – Mar 2020

• Analyzed distribution performance of 12 sales ambassadors using KPIs, improving monthly performance by 10%

• Conducted SWOT analysis and fed-back program analysis, supporting strategic decision- making

• Created Excel-based dashboards for tracking field data and distribution effectiveness EDUCATION

BSc. in Economics

Ekiti State University, Ado-Ekiti, Nigeria June 2019 M.Sc. in Business Analytics

Quantic School of Business & Technology, USA In progress PROJECTS & ACHIEVEMENTS

• Automated PayDirect Settlement using RPA, reducing TAT by 70% and staff involvement from 11.11% to 3.33%

• Transaction Management Portal, Improved internal control, and increased ROI by 60%.

• Implemented Benefit Payment Solution, significantly reducing allowance processing time

• Launched Phygital account opening & FX transfer automation, increasing branch efficiency by 45%

• Expanded agent network by 40% in Southwest Nigeria and deployed 100+ POS terminals

• Integrated third-party APIs and implemented biometric authentication for secure banking on Phygital

• Led the initiative for Elderly Care HMO Portal, designed to streamline healthcare access for elderly enrollees, resulting in 80% reduction in manual claim processing REFERENCE

Available Upon request

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