Administrative Assistant Technical Support
Resume:
Christopher Henriquez
Tampa, Florida *****
****************@*****.***
PROFESSIONAL SUMMARY
Information Specialist adept in researching scientific and technical information requests. Resourceful, energetic and results-oriented multitasker. Strong data collection, analysis, and reporting skills. Capable of interpreting and relaying highly technical information to various audiences while maintaining integrity of data and findings. Polite and professional Software Technical Support Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
WORK HISTORY
FOUNDER & CEO 05/2025 to Current
Screw Screwed Inc. Tampa, FL
Screw Screwed Inc. is a manufacturing startup specializing in high-quality 316 Stainless Steel fasteners for critical applications in marine, construction, food processing, medical, and government sectors. The company's competitive advantage is its full compliance with the Build America, Buy America (BABA) Act, positioning it to secure lucrative government contracts.
Key Responsibilities:
Established and oversee all critical aspects of the business, including strategic planning, operational management, sales, and financial oversight
Spearhead government contracting efforts and key B2B client acquisition, leveraging BABA compliance as a core differentiator.
Manage budgets, cash flow, and loan compliance to ensure robust financial health.
Implement and maintain stringent quality control protocols, including material certification and periodic performance testing, to ensure superior product quality.
Defined company vision, mission, and market positioning within the $21 billion U.S. fastener market.
Strategic Goals & Financial Projections:
Developed a comprehensive business plan to secure $400,000 in SBA 7(a) loan funding for machinery, raw materials, and working capital.
Designed a lean, efficient single production line with a dedicated 10-hour, 6-day-a-week operational schedule.
Projected annual revenues of $2,808,000 in Year 1, with an expected gross margin of over 83%.
Established strong financial projections, including an exceptional Debt Service Coverage Ratio (DSCR) of 33.57.
DOORDASH DRIVER 02/2025 to Current
DoorDash Tampa, FL
Delivered businesses food products to customers location.
Solved store delays issues by contacting customers and informing them of the situation.
Assured customer satisfaction by following specific instruction given.
Identified efficient routes to effectively reduce time by up to 20 minutes.
Organize schedule to maximize number of orders completed per week.
CUSTOMER ADVOCATE 12/2023 to 01/02025
American Glass Professionals Tampa, FL
Receive work orders for windshield warranty issues from email chats, dispatch calls and from the
customers themselves.
Analyze before and after pictures of customers windshields to asses if warranty police apply.
Create warranty work orders for customers who meet the criteria and document the process.
Schedule customers and available technicians for a date to repair warranty issues our last installer
may have committed.
Order correct parts needed to our warehouse locations for our technicians to properly work on them
routes.
Fill in spread sheets for new warranty log, parts order log, parts available log and documentation log.
COLLATERAL FILE PROCESSOR 10/2021 to 10/2023
Nationwide Title Clearing A Covius Solution Palm Harbor, FL
Processed and cleared collateral files at high volumes.
Intake and Batched Files of various contracts: Better Mortgage, Citi Bank, Home point Financial, Cenlar, Stone Gate, Prime Bank, Wells Fargo, Bank of New York Mellon, JP Morgan Chase, Fifth Third Bank and Bank of America
Inspected and scanned mortgage agreements digitally.
Used Excel spreadsheets to document and track volumes of scanned processed documents while reporting any document discrepancies.
Emailing and communicating with our leads on improvements in our process flows.
Created/Distributed PDFs of Important documents to various internal departments.
Audited Nationwide partners/borrower’s contracts.
MANAGER'S ASSISTANT 04/2021 to 8/2021
Wall St Pizza Tampa, FL
Increased sales revenues by 40% over weeks by promoting complementary products and educating customers about store promotions.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted reports to senior management to aid in business decision-making and planning.
SOLAR PANEL INSTALLER 08/2020 to 02/2021
M. A. Mortenson Company Trenton, FL
Attended monthly safety meetings to ensure machine operation safely.
Read work orders to prepare for machine setup.
Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
Maintained compliance with company standards to perform all maintenance activities.
Provided accurate measurements and estimates for all projects.
Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.
Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
TECHNICAL SUPPORT REPRESENTATIVE 11/2018 to 06/2020
Brother Printer Santiago, DR
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Patched software and installed new versions to eliminate security problems and protect data.
Provided solutions to operational issues for users of Brother Printers via phone.
Conducted in-depth product and issue resolution research to address customer concerns.
Helped repair processes and update procedures for support action consistency.
Maintained accurate and customer account data with manual forms processing and digital information updates.
Educated customers how to use company systems, complete forms and obtain desired services.
SKILLS
HTML
Cascading Style Sheets
Algorithm implementation
Web-based software engineering
Program testing software Engineering
Software applications
Network development and administration
Excel
Software development
Design development
Excellent diagnostic skills
Website optimization
System upgrades
Database design
Safety and compliance
Accounting
Database design, Printers, Scanner, Scripts
Problem-solving skills,
Documentation
Consulting
Sales growth
Business Development
Project Management
Budgeting
EDUCATION
Associate of Science Information Technology 11/2017
Keiser University, Tampa, FL
Member of Dean's list for maintaining a 4.0 GPA.
Graduated with a 4.0 GPA.
Education in Software Engineer.
Awarded High Honors.
Graduated in Top 1% of Class.
Minored in Cyber Security.
Coursework in Cisco, Visual C# and Python.
Contact this candidate