Customer Service Representative
Resume:
Michelet Pierrenat
Homestead, FL 33035
**********@*****.***
Motivated and fast-learning professional with over 5 years of customer service and cashier experience, coupled with 6 years of driving and training expertise. Proven ability to work effectively both independently and as part of a team. Seeking a position where I can leverage my strong interpersonal skills, hands-on experience, and dedication to delivering high-quality service.
Experience
Customer Service Representative
Nexrep - Remote
Feb 2025 – May 2025
• Inbound & Outbound Calls
• Creating accounts
• Submitting application for coverage
• Follow HIPAA verification
Customer Service Representative
Covey Health Solutions – Remote
Dec 2023 – Apr 2024
• Answering Inbound calls
• Performing Outbound calls
• Helping customer with their prior Authorization
Customer Service Representative
Everise – Remote
Jan 2023 – Dec 2023
• Inbound & Outbound Calls, Chats.
• Provided billing information
• Upgrade & downgrade plans
Customer Service Representative
Assurant (ManPower) - Remote
Janv 2022 – Fev 2023
• Provided accurate information
• Inbound Calls
• Advise customer on their billing
• Provided information about their new plan and benefits available
• Performing Outbound Calls
Customer Service Representative
Getinsured – Remote
Jan 2020 – Jan 2022
• Assisted Customers in a courteous and professional manner, addressing their inquiries, concerns and requests promptly
• Demonstrated strong product knowledge and understanding of company policies to provide accurate information to customers
• Effectively resolved customer issues, finding appropriate solutions that balanced customer satisfaction and company guidelines.
EDUCATION
College Degree in Associate’s
College Broward – United States
Skills
• Marketing
• Call Center
• Data Analysis Skills
• Retails Sales
• Information Management
• Outside Sales
• Technical Support
• Crisis Management
• Bilingual French
• Salesforce
• Crisis Management
• SaaS
• Shipping
• SQL
• Computer Skills
• Outbound Sales
• Web Services
• Customer Service
• Interpretation
• Live Chat
• Sales Administration
• Tax Experience
• HIPAA
• Typing
• Software Troubleshooting
Contact this candidate