Patient Service Representative

Marisol Castaneda

**********@*****.***

**** *. ******* ***

Warr Acres, OK 73122

SUMMARY OF SKILLS

Bilingual in English and Spanish with very good communication and experience translating into a business setting. Over attentive to detail. Quick and efficient trainee. Familiar with Microsoft office apps typing at least 45-WPM and 10-key speed above 9,000-KPH. I enjoy stepping forward researching problem solving and taking the initiative in supporting the team.

PROFESSIONAL EXPERIENCE

Vail Health Hospital 180 S. Frontage Road West Aug 2022 – Present

Patient Access Representative

To register patients for scheduled services, including imaging, surgeries, labs including registration in the emergency department. Ensuring accounts are up to date by updating demographic information, scanning required and valid insurance cards, identifications, and doctor’s orders. Obtaining all necessary patient consents, authorizations, financial paperwork, and co-payments as required. Ensuring compliance with applicable HIPPA, EMTLA & Joint commission requirements. Controlling traffic at the window directing patients to where they need to go. Answering patients’ procedure process related questions and billing as well.

The Sebastian Hotel 16 Vail Road, Vail, CO 81657 Sep 2020 – Jul 2022

Front Desk Agent

To greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions, maintaining the highest standard of services, and requests. It is very important to know how to answer phones, to make reservations and be familiar with all departments of the hotel. Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guest’s needs and requests. Make reservations for guests who want to make themselves available for local entertainment & services. Answer guest calls and record details of each conversation for future follow-up. Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues. Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we're prepared for them. Report any accidents or injuries to senior management staff immediately.

Sonnenalp Hotel 20 Vail Road, Vail Co 81657 June 2018 – Aug 2020

Front Desk Agent

To greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To always maintain the highest standard of service and hospitality. It is very important to know how to work the phones and make reservations and is familiar with all departments of the hotel.

Oklahoma Student Loan Authority 525 Central Park Drive #600 Oklahoma City, OK 73105 Nov 2017- May 2018

Loan Management Representative

Obtained a 5C security clearance prior to being granted access to federal data. Reviewed, researched, and responded to large volume of customer inquiries, received by inbound, outgoing calls, mail, fax, emails, and walk-ins. Following up loan borrowers concerning delinquent student loans. Counseled loaner regarding repayment options with optional payment plans, deferments, and forbearances. Offered borrowers assistance with over the phone payment requests answering a variety of questions regarding their account. Reviewed school enrollment statuses. Modifying and updating borrower’s personal accounts information and resolving discrepancies.

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