Human Resources Business Partner

GEORGE W. JOHNSON, JR.

**** ** ****, *******, ** 75161

E-mail: ******.********@*****.***

Contact # 214-***-****

STRATEGIC PARTNER INTERNAL CONSULTANT CHARISMATIC LEADER CLEAR COMMUNICATOR

PROFESSIONAL EXPERIENCE

Resource Once Credit Union Director of Human Resources

Dallas, TX March 2020 – Present

Partner with the CEO and Executive Team to develop, implement, and oversee Human Resources’, Training & Development plans, policies and procedures. Develop and execute strategic initiatives for the HR & Training function that supports overall business strategy.

Provided strategic HR support to all income generating functions of the credit union, with an average workforce of 210 employees.

Recent achievements include: Oversaw the HR agenda during the restructuring of branch operations to the new Responsive Banking model and the Chief Member Experience Officer function impacting 150 employees.

Conducted a span and layer exercise for the credit union resulting in a headcount reduction of 3% within designated areas.

Redesigning the Resourcing Framework leading to a 28% reduction in time to hire and positively impacting bottom line.

Clarity of deliverables and measures of success led to a 20% increase in employee engagement as per Employee Opinion Survey report.

Net Promoter Score increased by 22 points as reported by mystery shopping exercise.

Identified and implemented cost optimization initiatives resulting in a 60% decrease in overtime and related costs.

Proposed and supported the implementation of a redeployment strategy for the Virtual Services and Contact Center in a 47% increase in sales figures, without the need to hire 9 planned additional headcount.

Established proper succession planning across all levels of the Credit Union.

Lead the Diversity Equity & Inclusion group in establishing Employee Resource Groups and establishing goals as well as created a more inclusive work environment which resulted in 20% increase in employee belonging as per Employee Opinion Survey report.

Assisted credit union leaders in formulating and implementing action plans following Employee Opinion Survey, leading to an average increase of 10 % employee engagement reported in certain functions.

Gulfstream Aerospace Sr. Human Resource Business Partner

Dallas, TX July 2018 – March 2020

Partner with Business Unit Leaders to develop and execute HR programs and process to drive and support business strategies and operations. Provide assessments and expert coaching to all levels of managements and employees on HR issues including employee relations/employment law, performance management, talent acquisition, organization effectiveness, compensation, progressive discipline, and career development.

Responsible for developing the overall execution of a strategic workforce plan that aligns with the business plan and overall long-term needs of the business.

Lead end-to-end delivery of the HR function for the for the Completions organization through flexible and pragmatic solutions in support of the strategic business plan.

Collaborate with the Completions Executive Team to ensure effective development and execution of enterprise-wide programs and initiatives.

Qorvo Sr. Human Resource Business Partner

Richardson, TX April 2012– November 2017

I was responsible for aligning business objectives with employees and management in the Manufacturing business unit. I also acted as an employee champion and change agent. I assessed and anticipate the management teams HR-related needs and communicated these needs proactively to the business unit leaders. In addition, I was also responsible for the following duties:

Consults with line management, providing HR guidance when appropriate.

Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Provides HR policy guidance and interpretation. Provides guidance and input on business unit restructures, workforce planning and succession planning.

Identifies training needs for business units and individual executive coaching needs.

Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met.

JOHNSON CONTROLS, INC. Human Resource Manager

Dallas, TX October 2007 – April 2012

Manages multiple tasks as a high-profile strategic HR Partner for the BP Oil, Exxon Mobile, AT&T, and JCPenney accounts.

Actively collaborated with Customer Business Director in developing business plans and HR solutions for ongoing accounts.

Consulted with line management to initiate appropriate actions needed to diminish employee relations issues.

Ensured implementation of strategies and immediate actions for recruitment through the analysis of facts and data.

Established rapport and maintained strong working relationships with business leaders in key positions within the organization.

Supported business leaders by managing change projects to ensure business plans were effectively implemented from a HR approach.

Utilized metrics from the business strategy, capability assessments, and business planning activities to develop a comprehensive HR plan for the accounts.

Measured the impact of HR initiatives on the achievement of business goals to develop a comprehensive HR plan in support of the organization.

Worked in partnership with union representatives to resolve various issues.

ACADEMIC CREDENTIALS

Master of Business Administration, Strategic Leadership

Amberton University, Garland, TX

Bachelor of Business Administration, Human Resources

Amberton University, Garland, TX

CERTIFICATIONS & PROFESSIONAL ASSOCIATIONS

Center for Creative Leadership (360 Feedback Coach Certification); Member, Society for Human Resources Management (SHRM); Member, Dallas Human Resources Management (DHRM)

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