Mrs
Resume:
STABILE DANANAI MANYIYO
BUSINESS DEVELOPMENT SALES ADMINISTRATION
**************@*******.***
KUTANDARA ESTATE, TYNWALD, HARARE
OBJECTIVE
Motivated and detail-oriented professional with experience in business development, administrative support, and customer service. Seeking to contribute to a dynamic team by delivering efficient solutions, building client relationships, and supporting business growth. SKILLS & ABILITIES
I possess strong skills in client relationship management, office administration, and customer service, with proven ability in lead generation, data entry, report writing, and effective communication. I am proficient in Microsoft Office, time management, and CRM systems, and I bring a professional, detail- oriented approach to problem-solving and teamwork. EXPERIENCE
MasterTech Automative (NEVADA, US)
FEB 2025 - PRESENT - Virtual Assistant
• Provide remote administrative support to executives and teams
• Manage emails, calendars, and appointment scheduling
• Prepare reports, presentations, and internal documentation
• Maintain digital filing systems and track task progress
• Coordinate meetings, take minutes, and follow up on action items
• Handle data entry, invoicing, and updating records
• Communicate professionally with clients and vendors via email and phone
• Assist in generating leads through research, outreach, and cold calling potential clients
• Support customer engagement and retention through timely follow-ups and professional service
• Manage company website blog by drafting, editing, and uploading content using platforms like WordPress
• Use Microsoft Office, Google Workspace, Zoom, and task management tools like Trello or Asana MultiChoice Zimbabwe
DEC 2021 – JAN 2025 - Customer Value Management Agent
• Increase customer retention by 20% each month
• Build positive working relationships with customers for repeat businesses
• Analyze customer account trends to continuously improve retention, upsell and cross sell strategy
• Address customer concerns and provide solutions to continuously improve retention, upsell and cross-sell strategy
• Provide internal feedback on how to improve client retention
• Negotiate With customers to renew contracts and retain business
• Proactively contact active clients to enhance customer retention and provide support to your clients
• Upselling and cross-selling within existing customer base
• Educated clients on all existing and new product offerings
• Improved product recommendations and increased sales Intelli Africa Solutions
MAY 2021 - NOV 2021 - Business Development Administrator
• Handling administrative tasks, taking phone calls, transferring calls
• Cultivating solid relationships with clients through the provision of exceptional services
• Creating a positive onboarding experience for new clients
• Regularly interacting with clients through telephone calls, email communications, or face-to- face meetings
• Interfacing directly with the clients
• Resolving customer complaints and ensure that concerns are handled properly CBD Specialist Hospital – Oncology
NOV 2019 - APR 2021 - Administrator
• Ensured coordination of communication between patients/families and medical staff
• Provided patients/families with information on hospital services
• Counseled patients or families to determine the nature of care needed and direct them to the concerned healthcare providers
• Created and maintained liaison with insurance companies to inquire about payable or paid claims
• Analyzed and interpreted patient account data and facilitate payments
• Posted patient demographics and financial entries into the predefined hospital database
• Responded to patients’ complaints regarding hospital services and ensure that concerns are handled properly
• Assisted patients with hospital registration and admission
• Assisted in new staff orientation
• Provided program and administrative support in the preparation of medical documents, reports and proposals
• Assisted in reviewing and preparing documentation on the procurement of goods and services, and support contract tracking
• Provided administrative support in the organization of events, meetings and workshops
• Made travel arrangements for the team including preparation of travel requisitions and claims
• Maintained and organized up-to-date hard and electronic files for easy access and retrieval EDUCATION
MAR 2017 - Monash University
Bachelor of Social Sciences
Majors: Psychology and Business Management
SKILLS AND ABILITIES
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Lead generation and cold calling expertise
• Customer engagement and relationship building
• Proficient in Microsoft Office, Google Workspace, and CRM tools
• Experience managing website blogs (WordPress and similar platforms)
• Data entry, invoicing, and record keeping accuracy
• Ability to work independently and meet deadlines
• Professionalism and confidentiality
• Skilled in virtual collaboration tools (Zoom, Trello, Asana) REFERENCES
Bertha Chawatama – MasterTech Automative – Human Resources Country Assistant - 077******* Tendai Chiunya - MultiChoice - Human Resource Assistant - Cell: 077******* Vivian Matsa - Intelli Africa Solutions - General Manager - Cell: 078******* Dr. Nothando Mutizira - CBD Specialist Hospital - Managing Oncologist - Cell: 077*******
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