Customer Service Data Analysis
Resume:
Mark Molinaro
****************@*****.***
Professional Summary
Detail-oriented and adaptable professional with 1+ years of experience in logistics and customer service. Proficient in data analysis, Microsoft Excel, and database management. Proven ability to thrive under pressure, multitask effectively, and resolve discrepancies efficiently. Committed to enhancing customer satisfaction through excellent communication, problem-solving, and organizational skills. Eager to contribute to a remote data customer service role with a focus on accuracy, efficiency, and client satisfaction.
Core Competencies
• Customer Service Excellence
• Data Analysis & Reporting
• Microsoft Excel & Database Management
• Problem-Solving & Issue Resolution
• Time Management & Multitasking
• Strong Communication Skills
• Adaptability & Quick Learning
• Remote Collaboration & Teamwork
Professional Experience
Shipment Dispatcher
Estes Trucking, South Plainfield [3/2023-5/2024
• Streamlined shipment operations, reducing delivery times and minimizing cancellations through effective data tracking and issue resolution.
• Managed and updated databases to track order statuses, delivery dates, and costs, ensuring accurate and efficient reporting.
• Identified and resolved discrepancies in shipment sizes and weights, enhancing accuracy and operational efficiency.
• Utilized Microsoft Excel to analyze shipment data, generate reports, and support decision-making processes.
• Maintained clear communication with clients and internal teams, ensuring transparency and customer satisfaction.
• Demonstrated adaptability by navigating legacy software systems to ensure accurate billing and compliance.
Key Achievement: Reduced shipment errors by 13% through process improvements and detailed data analysis.
Cashier & Food Expediter
Chipotle, South Plainfield 6/23-11/2023
• Delivered high-quality customer service in a fast-paced environment, ensuring an efficient and positive experience.
• Handled high-volume cash transactions with accuracy, utilizing electronic payment systems and maintaining detailed financial records.
• Assisted in inventory management and ensured adherence to food safety protocols, maintaining operational efficiency.
• Collaborated with team members to meet service goals, demonstrating strong teamwork and communication skills.
• Proactively resolved customer concerns, ensuring satisfaction and maintaining brand standards.
Key Achievement: Recognized for consistently meeting transaction goals and contributing to a 10% increase in customer satisfaction scores.
Technical Skills
• Microsoft Office Suite: Excel (Data Analysis, Pivot Tables), Word, PowerPoint
• Database Management Systems
• Remote Collaboration Tools: Zoom, Slack, Microsoft Teams
• CRM Software (if applicable)
• Strong Typing and Data Entry Skills
Education
South Plainfield high 2023 year graduation
Additional Information
• Strong ability to work independently in remote environments.
• Proven experience handling sensitive information with confidentiality and accuracy.
• Fast learner with a passion for continuous development.
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