Operations, finance, assistant

ESMERALDA ROMAN

*** * **** *** ********* FL ***** 321-***-**** *************@*****.***

OBJECTIVE

Novel operations manager with 6 years of experience and a knack for overhauling stagnant operations processes with financial, marketing, and communication strategies turning previous customers into return clients. Experience in operations and finance helps me slash material and operational costs down to increase business profits. A certified member of the National Society of Leadership and Success and currently completing two bachelors’ in accounting and Christian counseling with Eastern Florida State College and Life Christian University.

EXPERIENCE

Operations Manager

Beautiful Landscapes llc Malabar, FL Aug 2018 – Jul 2024 o Oversaw the use of performance data to evaluate and improve client negotiation. o Managed a team of employees and implemented performance improvement strategies through conducting weekly performance and goal meetings, reporting to business owner.

o Managed over 500 customer accounts annually, using financial data analysis to monitor budget adherence and optimize cost-saving measures. o Analyzed all customer feedback, performance results, and built client rapport to improve customer satisfaction - resulting in an increase in repeat business. o Managed work, material, and client spacing in work schedules for smooth operation of work projects and time management adherence. Administrative Support/Reception

Jaguar, Land Rover, Lincoln of Melbourne Melbourne, FL Aug 2018 - Current o Tracked and assisted in all incoming and outgoing vehicles, trades, and client purchases with invoice/accounting input.

o Assisted administrative tasks, data entry, and prepping and updating inventory/process spreadsheets for financial reports. o Enhanced customer experience by providing Lincoln’s customer service policies. o Reported to the executive team about task updates and completion. o Stocked in every Dealership gas expense into accounting system, adding packs and additional information if needed.

o Received valuable personal performance feedback and process input if operations processes are updated.

EDUCATION

Accounting

Eastern Florida State college Melbourne, FL

An associate’s in accounting. Currently completing a bachelor’s in accounting. Christian Counseling

Life Christian University Palm Bay, FL

Currently completing fourth year for a bachelor’s in Christian counseling. Theology

Life Christian University Palm Bay, FL

Currently pursuing a master’s in theology.

LEADERSHIP

A member of the NSLS chapter of Eastern Florida State College and Founder of Esme Beauty. Skills of business strategy, financial analysis, operations, strategic and resource planning, project management, logistics, and strategy development are demonstrated in my small business esmebeautyisyou.com.

REFERENCES

Nestor Funelas

Beautiful Landscapes llc (321) 917 - 6358

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