Customer Service P E
Resume:
R E Y E S
English
Spanish
I N T A K E S P E C I A L I S T
FARAH
I have a strong background in operations supervision, customer service, and technical roles. Throughout my career, I have gained valuable experience in high-pressure environments, where I effectively managed competing demands. My
adaptability and focus on process optimization have been key in enhancing efficiency and delivering exceptional service. I possess a strong ability to streamline processes, uphold quality standards, and seamlessly transition between diverse roles. A B O U T M E
E X P E R I E NCE
ALLIED GLOBAL SALES REPRESENTATIVE
49TH STATE BREWING COOK-LINE/SERVER
CONCENTRIX CUSTOMER S ERVICE
Consistently met performance targets (KPIs) for quality, customer satisfaction, and response time under pressure. Handled the full sales cycle: prepared and updated sales documents, quotations, and negotiated terms with clients. Produced weekly performance and sales reports, tracked win-loss metrics, and collaborated in offer development to close deals.
Contributed to customer loyalty through efficient follow-up, personalized attention, and consistent support throughout the booking process.
Gained extensive kitchen experience while working as a line cook and pre-cook.
Prepared ingredients and assisted in meal preparation to ensure smooth kitchen operations.
Managed high-pressure environments, maintaining
efficiency and quality standards.
Developed strong teamwork, time management, and
multitasking skills in a fast-paced setting.
Delivered customer support in English during the pandemic, managing high call volumes due to increased demand for home services.
Handled technical and billing inquiries, troubleshooting, service setup, and issue resolution for Comcast’s cable, internet, landline, and security products..
Developed strong skills in communication, problem-solving, conflict resolution, and multitasking in a fast-paced environment.Used CRM platforms, proprietary Comcast systems, and Microsoft Excel to manage customer information, document interactions, and track service requests
Phone
Mail:
**********@*****.***
Address
San Pedro Sula, 21101
Honduras
LANGUAGES
EDUCATION
HIGH SCHOOL DIPLOMA
PERSONAL DETAILS
Earned High School Diploma with
a robust focus on Sciences and
Humanities, encompassing
advanced proficiency in
Mathematics, Social Sciences,
and Languages.
DOB 20 January 2001
MARITAL STATUS
Honduran
Single
Farah Reyes
NATIONALITY
R E Y E S
I N T A K E S P E C I A L I S T
FARAH
E X P E R I E NCE
REGIS RO INTAKE SPECIALIST
As an Intake Specialist, I oversee the end to end client intake process for personal injury claims, acting as the primary liaison between prospective clients and our firm. My core responsibilities include:
Client Interviews & Data Gathering:
Acted as a key point of contact during the initial phase of case management, ensuring clear communication
and efficient information gathering.
Provided customer service and case intake support in a high-volume environment, interacting with attorneys, insurance representatives, medical professionals, and law enforcement.
Pre Litigation Case Preparation
Perform preliminary case investigations, organize and index incoming documents, and assemble
comprehensive case files to ensure readiness for
attorney review and eventual filing.
Communication Management
Handle high volumes of inbound/outbound calls, emails and faxes—tracking all interactions to maintain
accurate, audit ready records.
REFERENCE
Data Analyst Tel.: (504-****-****
TOOLS & SYSTEM
EDUCATION
COLLEGE UNITEC
• CRM & CASE MANAGEMENT:
KNOWLEDGE & WORKFLOW:
As a student of biomedical
engineering, I'm passionate
about merging my interests
in biology and engineering
to innovate solutions for
healthcare.
Go High Level · Salesforce ·
Clio · MyCase
LexisNexis
LEGAL RESEARCH:
Notion · Microsoft Excel ·
Various SaaS platforms
• DOCUMENT
MANAGEMENT:
Adobe Acrobat Pro
Rafael Ajuria
Manage and process large volumes of information with accuracy and efficiency.
Work with various systems and tools, including CRM software and Excel, to organize and analyze data.
Handle insurance-related data processing, ensuring compliance and accuracy.
Maintain data integrity and streamline workflows to improve efficiency.
Collaborate with teams to optimize data management processes and support business operations.
REGIS RO DATA ENTRY
Contact this candidate