Customer Service, Data Entry

Marlena Lloyd

** ******* ******, ***** ****,

Spanish Town P.O,

St. Catherine

Phone: 876-***-****

*******.*.*****@*****.***

Career Objective

To be a part of a team in an organization where I will utilize my skills and apply my knowledge,

while achieving continued professional growth.

Work History/ Experience

Legal Delinquent and Collections Officer, Readi Cash Financing Services Limited-Jamaica

October 2023 – Currently

My duties as a legal delinquent and collections officer were to reduce the company’s losses by encouraging customers to pay their overdue balances. This includes managing the collection of outstanding debts from customers, negotiating payments and making payment plans with clients. Also ensuring payments were made in a timely manner, preparing demand letters and summons daily for clients when needed, as well as attending court.

Strengths:

Excellent Communication

Negotiating

Data Entry

Mathematical Skills

Details-oriented

Investigation

Customer Service Agent, Ibex Global-Jamaica

October 2020 – September 2021

My duties as a customer service agent for Ibex Global includes working with a team of trained

and dedicated persons that handles claims for a variety of resellers and all over the United States

and Canada, while maintaining a positive and professional attitude. Our goal is to make

customers good again, while following policies and procedures.

Strengths:

•Active Listening

•Being emphatic and reassuring

•Detail-oriented

•Speed

•Flexible

•Data entry skills

Manager, 3D Flo Gadgets- Flow-Jamaica

June 2015 – March 2020

My duties as a former manager for 3D Flo Gadgets included managing a team of workers,

collecting and maintaining records of merchandise received, providing necessary information

on our products to customers and handling product returns.

Strengths:

•Punctual

•Good Communication

•Rounded

•Speed

•Attention to details

•Good Listener

•Honest

•Good Worker

Store Clerk/ Secretary, Tech Life Digital Center-Jamaica

February 2016 – April 2016

My duties as a former Store Clerk/Secretary for Tech Life included maintaining effective

records, storing legal documents, obtaining merchandise requested by customers, ordering

merchandise, online advertisements, preparing inventory of stocks and daily reports. Manage

interviews and legal documents.

Strengths:

•Good communication

•Organizer

•Data entry skills

•Punctual

•Rounded

Customer Service Agent, 3D Flo Gadgets- Flow-Jamaica

January 2014 – June 201

My duties as a Customer Service Agent includes being a part of a trained, dedicated and

determined team that deals with sales and promotional activities that will help the growth of a

Jamaican based telecommunication and mobile store.

Strengths:

•Team player

•Organizer

•Self-motivated

•Disciplined and punctual

Online Home Agent, NEC & Swiss Chalet, Otscom- Jamaica/Canada

September 2012 – October 2013

My duties of a former representative for Otscom were to take orders, provide customer service,

assist with any matter to the best of my ability and ensure the needs of the customers were met at

all times.

Strengths:

•Good listener

•Dedicated worker

•Ability to communicate well with customers

•Honest

Call Center Agent & Promotions, Corporation Services Associates- Jamaica

May 2011 – May 2012

My duties included informing clients by explaining procedures, answering questions and

providing information. Updating existing database and documenting all call information

according to standard operating procedures.

Strengths:

•Knowledge retention

•Attention to details

•Effective communication skills

•Speed

•Flexibility

•Organization

•Data entry skills

Assistant Secretary, Dr Raymoth Notice- Jamaica

July 2010 – August 2010

My duties included filing, answering calls, giving information to those who needed help,

providing customer service, stock taking and aiding in the preparation of patients.

Strengths:

•Organized and detail oriented

•Follows through quickly and efficiently with all tasks

•Good listener

•Ability to learn new skills and procedures with ease

Education

May 2018 – Present University of the Commonwealth Caribbean/University

of London (Law)

January 2014 – January 2015 Burmar Education Institute

September 2011 – June 2012 Solid Base Continuing Education

September 2006 – June 2011 St. Hugh’s High School

September 1998 – June 2006 Spanish Town Primary and Infant

Qualifications

Bachelor of Law Degree (Pending)

CSEC/CXC General Proficiency Five (5) Subjects, these include

English A (2)

English B (2)

Principles of Business (2)

Information Technology (3)

Mathematics (3)

Skills

Courses Microsoft Office Word and Microsoft Office Excel

English for Legal Professionals from UCC(Pending)

References

Name: Melton Williams

Position: Local Lime Store Dealer of 3D Flo Gadgets, Jamaica

Telephone: 876-***-****

Email: ****************@*****.***

Name: Stephen Fullerton

Position: Operations Team Manager

Telephone: 876-***-****

Email: ****************@*****.***

Contact this candidate