Travel advisor, Customer Service, Organization

Brooke Keith

Troy, MI

269-***-**** ************@*****.***

Professional Summary

Organized and client-focused professional with extensive experience in customer service, account management, event planning, and business operations. Adept at building strong relationships, managing multiple projects simultaneously, and maintaining high attention to detail. Seeking a remote opportunity in Customer Service, Account Management, or Travel Coordination.

Skills

• Customer Service & Client Relations

• Organization & Time Management

• Event Planning & Talent Management

• Payroll & Accounting

• Social Media Management

• Scheduling & Administrative Support

• Inventory Management & Purchasing

Work Experience

The Office Coffee Shop — Owner

Royal Oak, MI 2015 – Present

• Managed daily business operations, including payroll, purchasing, inventory, and scheduling.

• Led social media strategy and content creation to increase brand engagement.

• Organized philanthropic events and fostered community relationships. Livin' Luxe Adventures — Freelance Travel Advisor

Remote September 2023 – Present

• Plan and coordinate luxury travel experiences for clients, including couples, families, groups, and corporate retreats.

• Handle full travel booking process: research, itinerary creation, reservations, and concierge-style service.

• Curate personalized travel plans tailored to client preferences and budgets.

• Maintain strong relationships with vendors and clients to ensure seamless, high-touch service.

Stay-at-Home Parent

Waterford, MI 2006 – 2015

• Oversaw household management, scheduling, and academic support for children. Quicken Loans — Appraisal Coordinator

Detroit, MI 2004 – 2006

• Performed data entry for property appraisals and scheduled appointments for appraisers.

• Managed documentation for incoming and outgoing appraisals to support loan processing. Affiliated — Talent Manager

Remote 2003 – 2004

• Booked and vetted talent for events, ensuring quality control and event success.

• Managed event logistics and maintained communication with talent and organizers. Education

Western Michigan University

Bachelor’s Degree in Communications and Spanish 2003 Lahser High School

High School Diploma 1998

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