Customer Service Inventory Control
Resume:
Genicia Gisèle Bwamilengi
***-**** ******* **., ******, ON K1V 9V5
*********@*****.***
OBJECTIVE
A position in customer service, technical support, social or community services, or driving-related roles.
QUALIFICATIONS
•Trilingual (French, English & Lingala)
•Experience in retail and customer service settings.
•Energetic and outgoing with a passion for working with the public.
•Excellent communication and interpersonal skills.
•Team oriented with experience in leadership, supervisory and inventory control.
•Computer skills: Microsoft suite, technical knowledge of data entry, Knowledge of personal computers, operating systems and e-mail.
•Ability to follow guidelines and policies.
•Organized, reliable and hard-working.
•Owner of vehicle and G license.
•Certified PSW / Home Care.
WORK EXPERIENCE
Affinity health care Agency July 2019 – Sept 2024
●Assists clients with activities of daily living.
●Encourages participation in activities.
●Assists with meals and assistance with feeding.
●Provides emotional support to clients and families.
●Adheres to industry and departmental health and safety guidelines, including procedures related to Covid pandemic and infection control.
●Consults with and informs unit supervisor of needs and matters related to resident care.
École catholique trois rivière May 2024 – Sept 2024
●Secretary / receptionist at the school.
●Processing paperwork of students absence.
●Procecing emails send to the school.
●Answering phone calls from parents.
Storage Volt Canada Sept 2022 – Nov 2022
●Creating storage availability.
●Take payment for units rented.
●Unlocking storages.
●Contacting client via email in regards of multitudes of issues.
●Answering client’s questions in regards of rental agreements.
Sirens, Ottawa, ON June 2019 – September 2019
●Responsible for inventory control, sales reports and training and supervising staff, as well as customer service and resolving complaints.
●Assisted in training new staff and delegated duties.
●Oversaw scheduling and ensured that shifts were covered and had enough staff.
●Opened and closed the store.
●Performed end-of-shift sales reports.
●Communicated with head office about inventory control and stock.
Common Collection Agency (Gatineau, QC) July 2017 - October 2018
●Tracking, researching, and finding contact information.
● Initiated calls and outlining a detailed payment arrangement plan with customers.
●Received and confirmed payments in the internal system.
●Confirming with credit agency that payment was made.
Gatestone Call Center (Gatineau, QC) August 2017 - October 2017
●Responsible for inbound and outbound call centre in the ATM branch for Moneris (Common Collection Agency) and for TD Canada Trust (Gatestone Call Centre).
● Initiated services and outlined the details of the package with customers.
●Received payments by email transfers and confirmed payments in the system.
●Followed up with customers and left messages.
EDUCATION
-A La Cite Collegiale, Ottawa, ON (Social Work program) Mar 2020
-École des Adultes Le Carrefour Ottawa, Ontario Graduated (G.E.D) June 2017
REFERENCES
Available on demand
Contact this candidate