Administrative Assistant Customer Service
Resume:
Erica Ferguson
Freeport, IL *****
**********@*****.***
Professional Summary
Organized Administrative Assistant skilled in handling routine office operations and consistent about meeting deadlines. Coordinates activities of in-house personnel, clients, and vendors, updating project files and protecting confidentiality of sensitive information. Work Experience
Style Consultant
Target-Colorado Springs, CO
October 2024 to Present
• Sort and organize clothing and accessories.
• Provide detailed customer service when working on the sales floor. Administrative Assistant
Topgolf-Thornton, CO
October 2022 to July 2023
Entered information onto digital systems to maintain data quality and accuracy.
● Helped maintain office organization for aesthetic appeal and easy access to supplies.
● Organized and updated file systems, keeping records easily retrievable.
● Received and distributed incoming mail and digital correspondence.
● Organized internal and external invoices.
● Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.
● Offered professional first impression to callers and gave knowledgeable assistance.
● Managed incoming and outgoing mail and packages. Barista
Cavegirl Coffehouse-Longmont, CO, US
May 2022 to October 2022
Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
● Welcomed guests with friendly smiles and positive attitude.
● Created warm and welcoming atmosphere by promptly greeting customers and addressing needs. Breakfast Attendant
Americinn by Wyndham-Monroe, WI, US
August 2021 to April 2022
Minimized risk of food-borne illnesses by keeping perishable items at correct temperatures.
● Prepared breakfast areas based on current hotel occupancy and expected needs.
● Disassembled bar at end of each breakfast, storing unused items, disposing of trash and cleaning items.
● Readied decaf and regular coffee with adequate creamer, sugar and stirring sticks for guests' needs.
● Upheld presentation standards each shift, keeping service areas clean and stocked for guests. Lead Supervisor
Higher Grounds Coffee-Freeport, IL
March 2018 to June 2021
Attended and contributed to regular managerial meetings.
● Evaluated staff performance, communicating feedback and setting personal goals.
● Communicated team priorities by leading meetings and giving presentations.
● Delivered high quality training for new team members.
● Monitored numerous employee activities and assigned tasks to cover demand.
● Executed daily opening and closing procedures to company standard. Education
Massage Therapy (Associates of Science)
Rockford Career College-Rockford, IL, US
January 2007 to January 2009
Skills
• RETAIL SALES (10+ years)
• Organizational skills
• Attention to Detail
• Pharmacy Technician Experience
• Cashiering (10+ years)
• Cash Handling
• POS
• Multi-line phone systems
• Cash Handling (10+ years)
• Computer skills
• Phone etiquette
• Data Entry
• Typing
• customer service. (10+ years)
• Key Holder
• Food Safety
• Office experience
• Shift Management Customer Service
• Administrative experience
• RECEPTIONIST (2 years)
• Barista
• Microsoft Word
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