Customer Service Data Entry

Objective:

To continue to advance in my professional career, adding leadership and administration skills and growing my value to the company.

Education:

University of Phoenix – Medical records certificate March 2017-January 2018

1625 W Fountainhead Parkway,

Tempe, AZ 85282

Work Experience:

Certified Languages International: June 2019-Currently Employed

Phone: 602-***-****

Interpreter Recruiter

Supervisor: Harry Hyun

Duties: Filtering resumes, Interviews, Aptitude testing, Contract and pay negotiation, Orientations and onboarding,, Fraud investigations

Senior Customer Service Representative:

Supervisor: Aaron Cartwright

Duties: Managing/supervising Customer Service Reps, Report generation, data entry, Inbound calls, Customer service, Complaint resolution and customer retention, Maintaining stellar KPI’s

Customer Service Representative

Supervisor: Jenn Gomez

Duties: Inbound calls, Customer service, data entry, Maintaining stellar KPI’s, Promoted after 6 months

CVS Pharmacy: September 2018-July 2019

Phone: 623-***-****

Supervisor: Stacey McDowell

Duties: Customer service- cash handling, register, answered phones, stocking shelves

Prior employment information available upon request

References

Professional:

Aurora Rodriguez

602-***-****

CSR on my team during my Senior Customer Service Rep tenure, SCSR now

Leah Hermann

619-***-****

Supervisor at first job, Baskin Robbins

Personal:

Ashley Pierce

480-***-****

Friend and co-worker

Kaylah Rassmussen

619-***-****

Childhood friend to the current day

Contact this candidate