Customer Service Representative

Jasmine Matthews

Greater Atlanta Area

943-***-**** ***************@*****.***

Professional Summary

Dedicated and resourceful Administrative Professional with over 6 years of remote experience supporting medical offices, real estate teams, and customer service departments. Recently served as Assistant Manager at Grease Monkey Oil Change & More, gaining hands-on leadership experience. Proven track record in client service, operations support, and front-office coordination. Seeking to leverage administrative expertise and managerial experience in a dynamic, growth-oriented environment with opportunities for advancement.

Core Competencies

●Administrative Support & Scheduling

●Remote Office Management

●Medical Office Procedures & Records

●Insurance Verification

●Front Desk Operations

●Customer Retention & Conflict Resolution

●Sales Support & Lead Generation

●Team Leadership & Training

●Technical Troubleshooting

●Verbal & Written Communication

Professional Experience

Customer Service Representative

KT Solutions – Riverdale, GA

June 2025 – Present

●Cold calling people using a given phone directory to sell products or solicit donations

●Answering incoming calls from prospective customers

●Using scripts to provide information about product’s features, prices etc. and present their benefits

●Ask pertinent questions to understand the customer’s requirements

●Persuade the customer to buy by demonstrating how merchandise or services meet their needs

●Record the customer’s personal information accurately in a computer system

●Deal with complaints or doubts to safeguard the company’s reputation

●Go the “extra mile” to meet sales quota and facilitate future sales

●Keep records of calls and sales and record useful information

Assistant Manager

Grease Monkey Oil Change & More – Atlanta, GA

Jan 2025 – June 2025

●Supervised daily shop operations and team of service technicians

●Assisted in training, scheduling, and ensuring customer satisfaction

●Handled customer service issues and facilitated resolution on-site

●Maintained inventory and ensured safety standards compliance

Remote Administrative Assistant

Self-Employed / Various Clients

2018 – 2024

●Provided virtual administrative support for real estate agents, medical practitioners, and front desk operations

●Scheduled appointments, managed emails, and handled confidential patient and client information

●Verified insurance, performed data entry, maintained CRM databases

●Answered client inquiries, coordinated virtual meetings, and managed billing tasks

●Adapted quickly to industry-specific tools (e.g., EHR systems, MLS databases, VoIP platforms)

Customer Service Representative

ASM Global – Atlanta, GA

2019 – 2021

●Handled high-volume inbound calls for national customer accounts

●Provided accurate information, resolved complaints, and documented all interactions

●Met sales and satisfaction targets, assisted in troubleshooting and escalations

Front Desk Receptionist

Family Medical Clinic of McDonough – McDonough, GA

2016 – 2019

●Welcomed patients, managed scheduling and intake processes

●Verified insurance and coordinated with billing department

●Recorded vital signs and supported clinical workflow

iTunes Support Advisor

Concentrix (Apple Project) – Atlanta, GA

2015 – 2016

●Supported Apple iTunes users with account security and billing issues

●Assisted with password resets, billing disputes, and account recovery

●Maintained high customer satisfaction with empathetic support

Education

Medical Billing and Coding (6 credits)

Allen School of Health Sciences – Brooklyn, NY

Major: Database Management

Nursing Studies (17 credits)

Gordon College – Barnesville, GA

Major: Nursing

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