Social Media General Manager

Dwauta Nelson

POB ***, Blythewood, SC ***** 803-***-**** ************@*****.***

Education

*/**/** ******** ********* COLLEGE

·Major: Front-End Web Development

·Related coursework: Visual Studio, HTML5, CSS3 Advanced, Social Media Basics/Search Engine Optimization (SEO), Photoshop, JavaScript

12/1/17 WEKNOWIT

·Major: Microsoft Applications

·Related coursework: (Fundamentals: IT, Networking, Security) (Certification Prep: CompTIA A +, Network +, Security +) (MS Office: Word, Excel, PowerPoint, Publisher, Outlook, Visio, Access)

6/1/17 INFORMATION TECHNOLOGY TRAINING CENTER

·Major: Network Server Support

·Related coursework: (Fundamentals: PC Repair, Server +) (Into: Hardware, Software, Networking, Security, Server) Advanced Network Technologies, Advanced Server +, Power Shell, (MS Office: Outlook, Word, Excel, OneNote, QuickBooks) Keyboarding, Job Preparedness Instruction, Certification Test Preparation

Experience

CARRIER I USPS 2023-2024

·Collected and delivered mail along designated routes, ensuring timely service and customer satisfaction.

·Maintained accurate delivery records and logs, meeting all postal regulations and standards.

·Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.

CSR I MAXIMUS 2020-2023

·Assist our callers by scheduling appointments for them, primarily to receive vaccinations for Covid or Monkeypox. My responsibility is to field calls as well as FAQs regarding Vaccinations and the like.

·Handled Inbound and Outbound contacts in a courteous, timely, and professional manner

·Enter data into the desktop, report problems that occur and use frequently asked questions (FAQs), and help text to look up and provide information to inquiries.

ASSISTANT GENERAL MANAGER DOMINOS 2013-2015

·In General Manager’s absence, performed planning, monitoring and executing of store operations

·Maintained Compliance with DHEC and Dominos health, safety and cleanliness standards

·Recruited, trained, counseled and disciplined managers and crew

GENERAL MANAGER PAPA JOHNS 2011-2013

·Enhanced profits and company image by building a workable relationship with other local businesses and the community

·Hired, scheduled and trained new team members and conducted safety checks for delivery drivers

·Managed costs and controlled inventory and product delivery

ASSISTANT OUTLET MANAGER / EXECUTIVE STEWARD MARRIOTT 2007-2008

·Prioritized and supervised daily operations of all outlets to include the hotel’s bar, three star restaurant and room service departments and oversaw kitchen and hospitality staff

·Made restaurant dinner reservations and schedules, performed outlet inspections and trained all employees on proper conduct and health regulations

·Demonstrated knowledge of Spirit to Serve to LEARN principles and the GSS survey

CONCESSIONS MANAGER / WAREHOUSE MANAGER RIVERBANKS ZOO (ARAMARK) 2006-2007

·Ordered products and maintained a weekly perpetual inventory of all warehouse and concessions goods

·Was responsible for the development and training of staff and the implementation of the ServSafe Program

·Monitored all park concessions. Maintained proper sanitation of park and was the Health Department liaison

Skills & Abilities

·First Aid/CPR, HAZMAT, HACCP, ServSafe, Forklift Operations, Microsoft Applications, IT Fundamentals, Web Development Fundamentals, Typing speed: 80 wpm, Work Keys National Gold Certification for job preparedness

·Microsoft Office: (Access, Excel, PowerPoint, Outlook, Publisher, Word, QuickBooks, OneNote),

·Front-End Web Development: (Visual Studio, CSS3, HTML5, JavaScript, Photoshop, Social Media Basics, Search Engine Optimization)

·A+, Network+, Server+, Cloud+, Security+ “training”

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