Business Analyst Qa Test

Professional Summary

Insurance industry professional with 25+ years of experience as a Business Analyst and QA Test Manager

In-depth firsthand knowledge of business requirement writing, test strategy development, test plan execution, defect/Issue tracking, procedure documentation and workflow development

Applied knowledge of project management methodologies using best practices, teamwork and effective communication between business and systems areas.

Experience with information protection, working with Legal/Compliance on Privacy issues (HIPAA and SO)

Education

Boston University School of Management Boston, MA Sept 1990 - June 1993

BSBA – Business and Accounting

Boston University Corporate Education Center Waltham, MA Nov 2010

Certificate in Applied Business Analysis

Experience

MassMutual Insurance Co. Springfield, MA Nov 1996 – July 11, 2025

A360 QA Test Management Nov 2019 – present

Assigned to A360 Integration Project in 2019

Through 2020 worked on testing integration with QA team, creating thousands of test cases executed to test functionality and compatibility of MassMutual with A360

Maintained, managed, reviewed Defects/Issues ensuring items tagged high or critical by business and IT teams were assessed and implemented on time for production integration of systems

Continued QA test management in support of maintenance and enhancement projects

QA Test Management/Business Analyst Oct 1999 – Nov 2019

Review, analyze and evaluate business systems and user needs

Created workflow and Process modeling documents

Provide consultation on complex projects

Lead and direct the work of others

Demonstrate expertise in a variety of concepts, practices, and procedures

Managed user acceptance testing, execution of system test plans and regression testing as needed

Review, analyze and evaluate business systems and user needs

Write detailed description of user needs and program functions (business requirements)

Compensation Analyst November 1996 – Oct 1999

Aquadro & Associates Agency - Northampton, MA 01060 September 1995 – October 1996

Bookkeeper

John Hancock Mutual Insurance Company - Boston, MA September 1993 –August 1995

Investment Technology and Financial Management Accounting Analyst III

Technology Skills

A360

Word

Trilogy

CATS

Quality Center

Outlook

Excel

SAP

SharePoint

Jira

Teams

Visio

CompNet

TCC

Snow

Zoom

Project

Scarab

Tax Port

FieldNet

Slack

Access

ePay

FinTech

Compass

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