Administrative Assistant Customer Service
Resume:
***** * ** *** ** APT A*
****Independence, MO
******@*****.***
Chevonda Johnson
Objective Summary: I am an aggressive, dependable experienced person who has over 10 years’ experience in customer service and over 8 years as an Administrative Assistant. I have excellent skills and abilities in the following areas:
●Billing/Payments
●Closing Files
●Placing Orders
●Checking Status of orders/tracked orders
●Assisting sales reps
●Paying Freight/Vendor bills
●Record Keeping
●Order Entry
●Releasing stock out of warehouse
●Proof of deliveries
●Update online stores
●Answered emails
●Ship customer products
Update price change on merchandise
WORK EXPERIENCE:
Robert Half – Overland Park, KS 12/2024 - 05/2025
●Driver dropped off to correct location
●Inspect Van/cars to make sure they are ready to drive on the road
●Made sure there was no scraps, or dents to the vehicle
Independence Utility – Independence, MO
04/2024 - 10/2024
●Performed verifications on active service and current accounts
●Planned and setup arrangements prior to service interruption notifications
●Verified payments and returned checks
●Established and moved services for customers due to new location
●Performed service terminations and transference of new services
Teema Group (IRS)
07/2022 - 03/2023
●Performed general clerical duties including filing, sorting, and grouping documents
●Extracted mail from incoming deliveries
●Retrieved documents from files, filed documents, and associate documents with existing files
●Prepared paper tax returns for numbering and transcription, pen and ink changes on paper forms
●Verified accuracy of account information
●Reviewed and processed address changes
●Carefully remove all stapes on legal documents, repaired rips, large holes
Cox Automotive – Independence, MO
09/2021 -07/2022
●Arranged and delegated maintenance schedules for Technicians to repair the units
●Processed credit card payments
●Handled inbound calls
●Coordinated with contractors on the status of the units
●Performed GPS Tracking of the coordinates of technician’s locations
NFI Management – Kansas City, MO
08/2020 - 09/2021
●Conducted scheduling for Contractors’ service calls
●Managed apartment vacancies updates for readiness
●Answered emails, and phone calls
●Processed accounts receivable for leased tenants
●Handled and managed tenant evictions proceedings
US Bank – Overland Park, KS
03/2020 - 08/2021
●Handled inbound calls
●Assisted customers with their accounts
●Reported cards lost/stolen
●Handled fraudulent account activity calls
●Issue credit for stolen cards
Proforma Idology Marketing Group – Overland Park, KS
06/2018-03/2021
●Pay customer/vendor invoices
●Process orders via email/verbal
●Inventory
●Updated E-commerce Applebee’s website
●Answer phones
●Ship merchandise
●Process payments
●Handles customer complaints
●Billed Sale Reps orders
Pacific Data Forms – Long Beach, CA
2008 – 2015
●Processed daily invoices
●Performed verification of critical accounts
●Maintained record and files
●Designed and created reports, memos, and other correspondence
●Entered new account information if system was not yet updated
●Troubleshooted the collection of missing BOL information by conducting research, retrieving details through communication with shipper(s) and/or third-party vendor(s) to recover information for accurate system data entry.
EDUCATION:
PCI College
Office Management Systems 2008
Smart Horizon Career Online
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