Customer Service Support
Resume:
Samantha Bryant
*****************@*****.***
Elgin, IL
Work Experience:
Recruiter
Away Staffing - Chicago, IL
October 2024 to April 2025
• Identified and attracted candidates through job boards, social media, industry events, and referrals, focusing on roles specific to manufacturing such as machine operators, engineers, and quality control specialists.
• Reviewed resumes, conducted interviews, and assessed candidates' qualifications, skills, and cultural fit for the manufacturing environment.
• Worked closely with managers to understand the specific needs of each role, including technical skills, certifications, and experience with industry machinery or processes.
• Wrote and posted job descriptions that highlighted role requirements and attracted the right talent.
• Ensured hiring practices complied with labor laws and safety regulations specific to the manufacturing industry.
• Promoted the company as an employer of choice, emphasizing career growth opportunities, safety standards, and innovation.
• Built relationships with potential hires, guided them through the recruitment process, and ensured a positive candidate experience.
• Maintained and managed applicant tracking systems (ATS) to streamline recruitment workflows and kept records of candidate progress.
• Assisted new hires with initial paperwork, safety training, and orientation to ensure smooth onboarding.
Lead Dispatch/Customer Service Representative
Guardian Heating and Cooling - Chicago, IL
October 2023 to July 2024
• Provided excellent customer service for maintenance and repair inquiries.
• Scheduled appointments for customers using FieldEdge, QuickBooks, and Outlook.
• Routed technicians and estimators to appointments based on urgency and skillset.
• Communicated directly with technicians and customers for follow-up needs.
• Oversaw meetings and timesheet submissions.
• Coordinated training and documentation for technicians.
• Explained policies and pricing to customers.
• Routed service technicians while optimizing the flow and function of their daily routes.
• Ensured friendly and knowledgeable responses to customer inquiries.
• Supported administrative tasks and handled additional projects. Lead Dispatcher
Besco Air Inc. - Chicago, IL
March 2021 to October 2023
• Provided excellent customer service for maintenance and repair.
• Scheduled customer appointments using Service Titan.
• Routed technicians and estimators based on skillset and urgency.
• Coordinated training schedules.
• Explained policies and pricing to customers.
• Managed technician schedules to optimize service efficiency.
• Ensured immediate and informed responses to customer inquiries.
• Followed up with customers and sent reminders for appointments.
• Supported administrative tasks, including warranty registrations. Lead Teacher
Treehouse Learning - Louisville, CO
July 2008 to July 2009
• Organized, implemented, and supported daily functions in the classroom.
• Modeled and advocated for teachers in developmentally appropriate practices within early childhood development.
• Worked collaboratively with teachers in planning and assessing individual child development.
• Coordinated parent-teacher conferences.
• Maintained safe activities and interactions for and between children.
• Provided families with detailed information regarding individual child developmental gains and needs on a daily basis.
Teacher
Louisville Preschool - Louisville, CO
September 2005 to May 2008
• Supported daily functions in the classroom setting and collaborated with teachers in planning and assessing child development.
• Made extensive observations for students engaged with the Boulder County Child Find Program.
• Maintained safe activities and interactions for and between children.
• Provided families with detailed information regarding individual child developmental gains and needs.
Call Center Operator
Front Range Community College, Boulder County Campus - Longmont, CO July 2002 to May 2005
• Handled a high volume of inbound calls and assisted students with the registration process in the most efficient manner possible.
• Resourced and accessed account information and class availability while maintaining confidentiality of student records.
• Routed information and calls as needed for school staff and students.
• Researched and reported on student needs for the Dean of Students prior to opening the call center.
Server
Reececliff Family Cafe - Lakeland, FL
February 2020 to March 2020
• Served tables, handled cash transactions, and provided customer service. Receptionist/Administrative Assistant/Quality Assurance Platinum Choice Health Care - Boca Raton, FL
September 2019 to November 2019
• Provided sales and administrative support in a high-volume call environment.
• Assisted with agent requests and quality assurance for multiple insurance providers. Seasonal Employee, Call Center Support
The Results Company, Wellcare - Lakeland, FL
February 2019 to April 2019
• Answered high-volume inbound calls to assist Medicare members with their inquiries.
• Provided support for supplies, appointment scheduling, and general plan details. Site Director
After School Programs, It's All About the Children! - Lakeland, FL July 2015 to July 2016
• Organized and implemented a new before-and-after school program.
• Supervised staff and supported childcare needs.
• Enhanced teachers’ skills by modeling developmentally appropriate practices.
• Oversaw administrative tasks, including hiring, maintaining files, and planning activities. Childcare Director/Front Desk Reception
Children's Alley, YWCA of Boulder County - Boulder, CO September 2013 to March 2015
• Supervised staff and volunteers for drop-in childcare services.
• Coordinated extended care services for parents attending classes.
• Maintained state regulations and grant requirements for the program.
• Scheduled and filled in for various positions as needed. Preschool Director/Teacher
Jefferson Street Preschool - Louisville, CO
July 2009 to May 2013
• Organized and implemented program structure to align with community and state needs.
• Coordinated class schedules, maintained staff education files, and led fundraising efforts.
• Ensured safe activities and interactions for children. Education
Certificate
Front Range Community College - Longmont, CO
September 2001 to May 2007
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