Data Entry Customer Service

SUSAN D. FREEMAN

*** ******* ******

CENTER CITY, MN 55012

651-***-**** ***.************@*****.***

OBJECTIVE: To obtain a full-time position that allows me to utilize my years of experience in data entry, home health care billing and insurance, patient registration and scheduling in an onsite or remote setting.

EDUCATION:

Bemidji State University, Bemidji, Minn., Associate of Science Degree Chisago Lakes Senior High School, Lindstrom, Minn., Diploma

STRENGTHS:

Hardworking, Detail-oriented, Efficient, Want to be busy, Excellent at multitasking, Tenacious at bringing projects to successful completion and achieving the best outcomes for the customer, Quick learner, Able to anticipate, prevent and resolve problems, Flexible, Friendly, Enjoy being part of a team.

SKILLS:

25 years of experience in health care settings working with MA and Medicare billing, patient registration, and related office skills; Exceptional 10-key and data entry skills; Comfortable working with multiple computer screens; worked remotely from home scheduling patients across the US in multiple time zones. In addition, long-time experience as a part-time server has also honed my customer service and active listening skills in order to nurture a positive connection with customers and colleagues.

EMPLOYMENT HISTORY

Feb 2019 - Mar. 2024

Hazelden Betty Ford Foundation, Center City, Minn.

Patient Registration and Scheduling: Responsible for registration, preregistration for various patient types including residential access, admissions and outpatient appointments, completing patient registration and scheduling prior to admission

May 2019 - present

Grumpy Minnow/Jakes on the Lakes, Center City, Minn.

Mar 2018 - present

Stella’s on 97 restaurant, Forest Lake, Minn.

Part-time Server: Responsible for providing exceptional customer service, cashiering, set up and closing.

Feb 1995 - Feb 2017

Fairview Lakes HomeCaring & Hospice, Chisago City, Minn. Billing Representative: Responsible for accurately billing home care patients and/or appropriate insurers and for processing all hospice claims for nursing home room/board clients. Related skills: Carrying out multiple complex tasks simultaneously, researching and problem solving

Nov 1994 - Feb 1995

Chisago Health Services, Chisago City, Minn. Data Entry Clerk/Systems Operator.

References:

Lilly Vodenka, 651-***-****; Donna Ashley, 715-***-****;

Amy Rundle, 763-***-****; Amy Kilburg, 651-***-****

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