Customer Service Desk

Tyrune Dorsey

**** ******* **. *****: 469-***-****

Mckinney TX 75070 ***********@*****.***

OBJECTIVE:

To obtain a customer service position that allows me to utilize my strong communications and customer service skills.

SUMMARY OF QUALIFICATIONS AND SKILLS:

Proactive, Patient and Personalized Customer Interaction with attention to detail

Strong Communication and Listening Ability

Timely and Effective Problem Solving

Effective Educator and Public Speaker

Experienced with MS Office (Word, Excel, Outlook)

WORK EXPERIENCE:

Church of the Living God Dallas 08/2023 - 06/2024

Assistant to the Pastor

Assisted the Pastor with administrative duties

Supported weekly Biblical teaching and counseling

Contacted vendors for events and programs

Conducted visitation and outreach with the sick and disabled

TNAVI Truckin, LLC 08/2021 – 07/2023

Dispatcher Assistant (Part-time Remote)

Assisted with truck driver’s schedule & ensured timely pickup and delivery of products and goods

Tracked and reported delivery status

Maintained communication with truck drivers throughout their routes and ensured compliance with transport policies and regulations

Monitored and managed driver performance and safety

Coordinated routine vehicle inspections and repairs

Managed emergency dispatch and assisted drivers with route navigation

Advanced Technology Communications 01/2021 – 06/2021

Customer Service Rep (Remote) (Bank One)

Communicated bank policies and procedures to customers

Answered customer inquiries regarding their accounts and future banking options

Coordinated with management on issues impacting effective customer service

Church of Living God, Tyler, Texas 09/2008- 08/2020

Senior Pastor

Taught and oversaw Education Department

Effectively communicated with parishioners and vendors

Oversaw associate pastors and lay ministers to ensure that the church fulfilled its overall vision and mandate of service to the community

Primary teacher of scriptural interpretation and church doctrine

Provided counseling in spiritual matters to the local church body

Visited the sick and homebound among the congregation

Officiated at weddings, funerals and baby dedications

Adams Cimmunication & Engineering Technology (ACET) 2013-2016

National Service Desk Technician

For the Department of Veteran Affairs (VA), National Service Desk

Identified, diagnosed and resolved Tier 1 issues for users of the National Service Desk systems and applications, personal computer software and hardware, local network, the Internet and new computer technology in a call center environment

Provides one-on-one end-user First Call Resolution over the phone.

Obtained High Public Trust Clearance by the Office of Personnel Management (OPM)

MC3 Corporation (formerly KT Consulting-AZ, Inc.) 2010 - 2011

Resource Management Analyst

Responsible for reviewing and managing billable employees, new hire processing, timesheet process and producing employee backlog/funding analysis.

Explained and resolved employee issues regarding electronic timesheet reporting

Projected, analyzed, and recorded employee hours

Created weekly and monthly status reports to management using spreadsheets

Conducted backlog/funding analysis on current billable employees

Tracked new employee on-boarding process

Other administrative/reporting tasks as requested by management

Church of the Living God, Bryan College Station Tx 2005-2010

Senior Pastor

Coordinated community outreach and development initiatives focused on providing mentorship to underrepresented youth and collaborating with local organizations to drive social impact and foster a greater sense of inclusion and support within the community.

Temple Independent School District, Temple, TX 2001 - 2005

Teacher Assistant

Observed students’ performance and recorded relevant data to assess progress

Maintained computers in classroom and laboratories and assisted students with hardware and software use.

Utilized computers and audiovisual aids to supplement educational presentations

Prior Experience: Sealand Corp, Customer Service Rep; Bank of America, Bank Teller

Education:

Open Bible Institute (working towards a BA in divinity) On-Going Part-time

Midwestern State University 1993 - 1994

Contact this candidate