Customer Service Representative

E

ARISSA PHILLIPS MAXWELL

Bethlehem GA. ***** • 404-***-**** • ************@*****.***

Profile

Energetic, efficient, and detail-oriented professional with 4+ years of experience in customer service, and 1 year of scheduling, combined with exceptional communication skills. Proven ability to support patients, physicians, and teams in a fast-paced healthcare setting. Dedicated to delivering patient-focused care with an emphasis on building rapport and fostering a compassionate environment.

Experience

2023 – CURRENT

Customer Service Representative Concierge (Contact Center) Athens, GA 30606

Manage inbound patient appointments for new and existing clients, focusing on detailed scheduling, prescription refills, and service request. Accurately input and organize patient data, ensuring HIPPA compliance while maintaining up-to-date records. Assist with insurance verification, prescription authorizations, and medical records retrievals. Providing high-quality customer service, resolving inquiries efficiently in a busy environment.

AUGUST 2024 – CURRENT

Volunteer Northside Hospital Gwinnett Lawrenceville, GA 30046

Assisted with patient check-ins, managed visitor flow, and answered routine inquiries to ensure smooth operations wishing the hospital. Helped maintain a welcoming and supportive environment by offering compassion and assistance with nurses and physicians to ensure patient comfort during hospital stay. Complied with strict health and safety protocols to reduce the risk of infection and maintain hospital standards.

2021 – 2023

Sales Associate TJ MAXX Bethlehem, GA 30620

Delivered exceptional customer service by assisting shoppers, resolving issues, and processing transactions quickly and accurately. Collaborated with team members to maintain a clean and organized sales floor, ensuring that company standards were met. Consistently exceeded performance targets by upselling products and services.

Education

AUGUST 2022- CURRENT

Bachelor of Science in Public Health Georgia Gwinnett College Lawrenceville, GA 30043

AUGUST 2018-MAY 2022

High School Diploma Archer High School Lawrenceville, GA 30045

Skills

Strong communication and interpersonal skills • proven ability to manage patient information accurately • Team player with a commitment to enhancing patient care • Advanced proficiency with Microsoft Office• Public speaking • time Management • Multitasking • Software: Dentrix, Open Dental, Dentrix Ascend, Eaglesoft, and other scheduling software

Certification Basic Life Support (BLS)- JUNE 2024

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