Client Service Administrative Assistant
Resume:
WINDY MOLISE
*** ***** ****, ********* **** call 072-***-**** or 068-***-**** whatsapp no 072-***-**** *********@*****.***
PROFESSIONAL SUMMARY
I hold Financial Management, Administration/Bookkeeping and Banking qualifications and am a Consultant with 11 years’ experience in the banking sector. My core responsibilities include providing client service and meet identified client needs, authenticate clients and transactions, prevent fraud, risks and losses, meet legislative requirements, issue VISA application letters based on client requests, identify quality sales leads and enable cross-selling (without advising) and meet client information needs and facilitate the processing of sales.
PROFESSIONAL SKILLS
Attention to details
Time management
Willing to learn
Team work
Adaptability
Communication
Conflict resolution
Ability to multitask and work under pressure
Patient and ability to stay calm in stressful situations
EDUCATION
2004 Matric
2005 Certificate in Financial Management
2005 Diploma in Administrative Assistant
2016 Certificate in Banking-NQF Level 4
EXPERIENCE
Multifunctional Consultant
Authenticate clients and transactions
Prevent fraud, risks and losses
Mitigate risks and meet legislative requirements
Provide client service and meet identified client needs
Issue VISA application letters based on client requests
Comply with risk standards and take corrective action
Minimize losses and ensure corrective action is taken as per procedure and policy
Balance and secure branch stock holding
Contribute to a culture of transformation by participating in Company’s culture building initiatives, business strategy, and CSI
Stay abreast of developments in field of expertise, ensuring personal and professional growth
Seek opportunities to improve business processes and systems
Act as brand ambassador
Add value to Employer by supporting the implementation of new processes, policies and systems
Deliver on identified client needs and requirements
Build and maintain client relationships
Educate and converse with clients by informing them of alternative self-service channels that
will be cost effective, time saving and convenient
Create synergetic internal relationships
Identify quality sales leads and enable cross-selling (without advising)
Meet client information needs and facilitate the processing of sales
Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing
Reach individual and branch usage (touch points) targets
Remain current and stay abreast of Employer risk and compliance requirements
Understand and embrace the Employer’s vision and values, leading by example
Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholder
Processing of payments, transfers, receiving cash and issuing receipt to client's
Debits and credits transactions
Adcock Ingram Health Care
. Product Knowledge
. SOP Knowledge
. Packing Skills
. Operating Skills
. Knowledge of GMP standards
. Attention to details
. Time management
PERSONAL INFORMATION
Date of Birth
24 August 1986
Nationality
South African
Languages
Sotho
English
Sepedi
Zulu
Driving License
Code 08
Criminal Record
None
References:
Harvest Nthwesane
Team Leader
Nedbank
Sibongile Khanyile
RRB Service Manager
Nedbank
Graeme Moore
Team Leader
Adcock ingram
Contact this candidate