Customer Service Warehouse Manager
Resume:
Craig Knutson
**** ***** ****** ************, ** 46217
*********@*****.***
Objective
To secure a position in sales where I can utilize my skills in customer service, sales, management, and leadership to strengthen the workforce, while furthering my knowledge in the process
Highlights of Qualifications
Outstanding internal and external customer service
Strong understanding of production flow
Knowledge of workplace safety protocols
Mastery of promoting workplace safety protocols
Possess strong decision making, time management, and problem solving abilities
Employment History
Alsco Uniforms- Indianapolis, IN
August 2023- Present
Service Manager
Actively participated in training and development of new and current employees
Fostered a positive workplace environment
Ensured customer loyalty and outstanding customer service
Oversaw installation process for all new accounts within my reporting district
Ensured implementation and compliance of corporate and local policies
Oversaw the maintenance of all Driver Qualification Files
Managed growth customer growth and retention by promoting up-selling and cross-selling opportunities
Maintained entire truck fleet maintenance
Monitored Profit and Loss Statements to maintain budgeting
Conducted weekly and monthly meetings with staff
NOW Courier- Indianapolis, IN
Warehouse Manager
October 2022- July 2023
Oversaw the direction multiple warehouses, drivers, and employees
Coordinated the hiring process, training, and coaching of all direct employees
Managed all incoming and outbound freight
Communicated directly with clients/customers and key accounts
Completed training as a certified forklift trainer
Ensured all OSHA standards, policies, requirements were met
Wurth Baer Supply Company- Indianapolis, IN
August 2019- October 2022
Warehouse Manager
Oversaw the direction of warehouse, drivers, and employees
Completed payroll, employee benchmarking & general HR functions
Oversaw office administration, including office supplies, vendors, and correspondence
Monitored all incoming and outbound deliveries
Managed customer service & dispute resolution
Operated Forklift, and completed training staff on forklift and other equipment as a certified forklift trainer
Fed Ex Ground- Indianapolis, IN
May 2017- November 2019
Operations Manager
Trained and managed numerous package handlers
Reviewed all employee timecard and attendance tracking
Headed all pre-sort meetings
Oversaw and maintained all OSHA safety standards, policies, and regulations
Reviewed necessary numerical goals (KPIs) with the team
Provided outstanding customer service
Coordinated with line haul to ensure on time deliveries
Guided and assisted in the development of multiple employees into management positions
Fed Ex Ground- Indianapolis, IN
November 2016- May 2017
Package Handler
Sorted all packages
Adhered to all warehouse safety guidelines
Reported any issues to warehouse management
Loaded and unloaded packages in warehouse
Ensured that all packages were properly packed, loaded, and handled
Prepared packages for delivery using scanners and handheld printers
Utilized warehouse tools, including pallet jacks, dollies, forklifts, and hand trucks
JC Penney- Indianapolis, IN
December 2013- October 2016
Retail Department Manager/Customer Service
Managed the scheduling of associates
Spearheaded merchandising of product
Headed all coaching and training for employees
Managed store as the acting store manager daily
Assisted in increasing and promoting store revenue from 2 million dollars to 10 million dollars
Gerdt Furniture and Interiors- Indianapolis, IN
July 1996 – November 2013
Sales Manager/Sales Associate/Customer Service
Participated in and led sales department and customer service
Assisted customers in purchasing by utilizing creativity, organization, and knowledge of offered products
Trained and mentored other sales associates
Served as liaison between customers and furniture manufacturers
Achieved weekly, monthly, and quarterly sales goals
Forecasted weekly, monthly, and quarterly sales targets
Scheduled sales appointments and activities
Prospected and qualified new sales leads, and actively sought out new customers
Megasys, Inc.- Greenwood, IN
June 1993- June 1996
Client Logistics Manager
Managed key accounts, including Department of Defense
Negotiated customer contracts
Arranged third-party carriers
Tracked key shipments
Served as a liaison between customers and vendors
Education
Viterbo University/LaCrosse WI 8/1990 - 5/1993
Business Administration Studies
Awards and Recognitions
April 2018
Operations Manager of the Quarter
May 2017- November 2019
Manager of multiple Package Handlers of the Month
References
References Available Upon Request
Contact this candidate