Product Manager On-Site

Saurabh J Menon

Bengaluru,,India ****** +91-755-***-**** *************@*****.***

LinkedIn: https://www.linkedin.com/in/saurabhmenonj/ WWW: https://menon379.github.io/ Product leader with 9+ years of total work experience scaling digital platforms in media and SaaS verticals. Proven expertise in driving user growth, engagement, and delivering impactful improvements through data- driven personalization, content strategy, and agile product lifecycle management. Skilled in cross-functional collaboration, customer-centric innovation, and operational efficiency. Expertise in collaborating with engineering, AI/ML research, and design for transformative user and business impact. 1) Scaled The Hindu's digital platform to 77 million monthly page views, achieving 125% YoY growth with 200,000+ new users/month.

2) Drove 75% user growth for a SaaS product, increasing Net Promoter Score (NPS) by 10 points through data-driven enhancements.

3) Boosted SEO performance by 70% via site architecture redesign and targeted content strategy. 4) Reduced customer support escalations by 66% and improved billing accuracy by 15% through process improvements and team mentoring.

AI/ML Product Management (ideation, roadmap,

iterative prototyping)

• Collaboration with Data Science, ML, and

Engineering teams

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Experiment Design, A/B Testing, Model

Evaluation

• Data Analytics & KPI Tracking (GA, Firebase,

custom dashboards)

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• Agile/Scrum, Jira, PRDs, Roadmapping • Technical Process Automation, SaaS

• Natural Language Processing (NLP) Concepts • Wireframing, Design, Frontend Senior Associate Product Manager, 05/2022 - 08/2025 The Hindu – Chennai, India

India's leading national newspaper and digital news platform.

• Led 0-to-1 product development roadmaps for initiatives reaching 20+ million active monthly users. Professional Summary

Accomplishments

Skills

Work History

Delivered 125% growth in monthly page views to reach 77 million through data-driven personalization and enhanced user experience.

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Increased new user acquisition by 200,000+/month via targeted feature improvements and optimized onboarding flows.

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• Improved average session duration by 95% leveraging interactive features informed by user analytics.

• Coordinated 10+ digital projects with cross-functional teams using Agile and Scrum methodologies. Enhanced SEO by 70%, driving higher organic traffic through comprehensive site and content strategy redesign

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Successfully managed smooth deployment of 12 app releases/month, maintaining high user satisfaction.

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Led cross-functional collaboration across distributed teams to improve workflows and client operations.

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Collaborated with ML/data science teams to prototype and launch AI-powered user personalization and newsroom analytics

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Defined and ran AI-powered experiments (A/B tests, ML-enhanced segmentation) to validate new features and optimize UX

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Product Operations- Assistant Manager, 08/2020 - 06/2022 Vakilsearch (Zolvit) – Chennai, India

Legal and business services provider (SaaS).

Built and managed a 7-member team delivering conversational features using modern automation tools, improving user experience and workng on intelligent automation/ML workflows

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• Developed and launched a Team Inbox platform enhancing enterprise SaaS communications. Created a B2B SaaS product for enterprise digital presence management, driving 75% month-over- month user growth.

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Owned NPS analytics; prioritized features lifting satisfaction (NPS +10 points) and reducing escalations

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• Authored detailed Product Requirement Documents (PRDs) to increase team productivity and clarity. Maintained close customer engagement through weekly site audits and direct communication, ensuring timely delivery and satisfaction.

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Reduced customer support escalations from 12% to 4% in 3 months via targeted process improvements and mentoring initiatives.

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Client Success Manager, 08/2016 - 02/2020

Expeditors International – Chennai, India

Global logistics and supply chain leader.

• Expanded client base 20%+ with proactive engagement and service improvements Led distributed teams (5+) on major workflow/systems projects; improved billing accuracy by 15% through operational analytics

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Fed customer insights from ops/success into product and data teams for automation and technical improvement

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MBA: International Business Management, 01/2015

Anglia Ruskin University - London, United Kingdom

Bsc (Hons): Business Management, 01/2013

University of Staffordshire - London, United Kingdom

• Elements of AI – University of Helsinki

• Professional Certificate in Agile & Scrum – MTF Institute

• Google Analytics - Grow with Google

• AI For Product Management- Mind the Product

Education

Certifications

Contact this candidate