Product Manager On-Site

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

SAURABH J MENON

+91-755-***-**** • *************@*****.*** • Bengaluru India

• LinkedIn: linkedin.com/in/saurabhmenonj/

Product leader with 5 years of experience scaling digital platforms in media and SaaS verticals. Proven expertise in driving user growth, engagement, and delivering impactful improvements through data-driven personalization, content strategy, and agile product lifecycle management. Skilled in cross-functional collaboration, customer-centric innovation, and operational efficiency. 1) Scaled The Hindu's digital platform to 77 million monthly page views, achieving 125% YoY growth with 200,000+ new users/month.

2) Drove 125% month-over-month user growth for SaaS platforms, increasing Net Promoter Score

(NPS) by 10 points through data-driven enhancements. 3) Boosted SEO performance by 70% via site architecture redesign and targeted content strategy.

4) Reduced customer support escalations by 66% and improved billing accuracy by 15% through process improvements and team mentoring.

Product Strategy, Roadmap Planning, SPLM,

Data-Driven User Acquisition, Engagement,

Analytics (Google Analytics, Firebase)

• A/B Testing, SEO, Content Strategy, Agile &

Scrum Process Improvement, Jira

•

Cross-Functional Team Leadership &

Stakeholder Management, Conversational

Platforms

• Leadership, Cross-functional Collaboration,

Stakeholder Management, Team

Leadership

•

May 2022 - Aug 2025

Chennai, India

Senior Associate Product Manager / The Hindu

India's leading national newspaper and digital news platform. Led 0-to-1 product development roadmaps for initiatives reaching 20+ million active monthly users.

•

Delivered 125% growth in monthly page views to reach 77 million through data-driven personalization and enhanced user experience.

•

Increased new user acquisition by 200,000+/month via targeted feature improvements and optimized onboarding flows.

•

Improved average session duration by 95% leveraging interactive features informed by user analytics.

•

Coordinated 10+ digital projects with cross-functional teams using Agile and Scrum methodologies.

•

EDUCATION

CERTIFICATIONS

Enhanced SEO by 70%, driving higher organic traffic through comprehensive site and content strategy redesign

•

Successfully managed smooth deployment of 12 app

releases/month, maintaining high user satisfaction.

•

Led cross-functional collaboration across distributed teams to improve workflows and client operations.

•

Aug 2020 - Jun 2022

Chennai, India

Product Operations- Assistant Manager / Vakilsearch (Zolvit) Legal and business services provider (SaaS).

Built and managed a 7-member team delivering conversational features using modern automation tools, improving user experience.

•

Developed and launched a Team Inbox platform enhancing enterprise SaaS communications.

•

Co-created a B2B SaaS product for enterprise digital presence management, driving 125% month-over-month user growth.

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Improved NPS by over 10 points through enhanced analytics and streamlined operational processes.

•

Authored detailed Product Requirement Documents (PRDs) to increase team productivity and clarity.

•

Maintained close customer engagement through weekly site audits and direct communication, ensuring timely delivery and satisfaction.

•

Reduced customer support escalations from 12% to 4% in 3 months via targeted process improvements and mentoring initiatives.

•

Aug 2016 - Feb 2020

Chennai, India

Client Success Manager / Expeditors International

Global logistics and supply chain leader.

Expanded client base by 20% through proactive engagement and service improvements

•

Led distributed team of 5, ensuring seamless collaboration across locations.

•

Improved billing accuracy by 15% by identifying and rectifying process errors, reducing service failures.

•

2015

London, United Kingdom

MBA in International Business Management

Anglia Ruskin University

2013

London, United Kingdom

Bsc (Hons) in Business Management

University of Staffordshire

• Elements of AI – University of Helsinki

• Professional Certificate in Agile & Scrum – MTF Institute

• Google Analytics - Grow with Google

• AI For Product Management- Mind the Product

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