Please see resume
Resume:
MATTHEW
HAITH
**************@*****.***
Dallas, TX 75234
Experienced Manager/Supervisor with extensive background in electronics and customer service. Proficient in a wide range of repair services and technical analysis, emphasizing quality, efficiency, and customer satisfaction.
PROFESSIONAL SUMMARY
CPR CELLPHONE REPAIR - Manager/Supervisor
02/2017 - Current
GADGETRON - Specialist
04/2015 - 01/2017
HEWLETT PACKARD - Laptop/Tablet Repair Technician/Tier 2 08/2014 - 04/2015
CSR/E-COMMERCE - MFG Specialist
07/2009 - 06/2014
WORK HISTORY
Directed comprehensive repair services for a variety of devices, significantly improving customer service ratings
•
Spearheaded the refurbishment and repair processes, enhancing operational efficiency and product turnaround time
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Conducted thorough diagnostics and repairs on advanced electronic systems, leading to a 25% decrease in return rates.
•
Provided expert repair services for a broad spectrum of devices, contributing to a 20% increase in customer retention
•
Implemented new repair protocols, reducing average repair time by 15%.
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Collaborated with engineering teams to optimize testing and repair processes for endpoint devices
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Initiated continuous improvement strategies, leading to a 10% improvement in test and repair cycle times.
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Enhanced customer interaction processes, resulting in a 30% improvement in service quality
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Developed and implemented cost-reduction strategies, saving the company 20% in operational costs.
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In-depth knowledge of cellular and computing devices, network configuration, data transfer, and remote assistance. Skilled in soldering and hardware upgrades, emphasizing efficiency and high-quality outcomes.
ADDITIONAL INFORMATION
SKILLS
Electronics Repair and
Diagnostics
•
• Customer Service and Relations
Process Improvement and Quality
Assurance
•
Technical and Operational
Analysis
•
Proficient in Windows and
Ubuntu Operating Systems, MS
Office Suite, and various
hardware/software repair tools.
•
DeVry University
01/2005
A.A.S in Electronics/Computer
Technology
EDUCATION
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