Senior Technical Writer, Documentation Specialist, Content Architect

Christina Bergling

Colorado Springs, CO, USA 719-***-**** **********@*****.*** linkedin.com/in/cbergling christinabergling.wordpress.com christinabergling.com

Senior Technical Writer Technical Content Strategist Documentation Architect Published Author

Results-driven technical content leader specializing in scalable documentation systems, GenAI integration, and developer-focused content strategy with over 15 years of experience producing documentation and transforming complex systems into accessible content for cybersecurity, defense, and enterprise SaaS. Recognized for cross-functional leadership, training delivery, and innovative approaches to technical communication and user education.

TL;DR

Content Strategy & Management: Enterprise publishing solutions information architecture reusable content knowledge management

Technical Writing: user guides installation manuals developer enablement internal communications proposals SOW RFP RFI SOP

Project & Customer Management: Presales discovery stakeholder engagement project delivery solution implementation

Solutions Architecture: Business & technical analysis improvement opportunity identification solution proposal

Training & Mentoring: Customer & onsite training internationally webinars conference presentations project manager team lead intern mentor

Deployment and secure work: Iraq CONUS military sites

Clearance: Previously held TS/SCI; eligible for reinstatement

Technology & Tools

Documentation Standards: DITA MIL-STD-40051 & 38784 S1000D

Technical Publications Tools: Arbortext Windchill Oxygen Adobe FrameMaker Confluence Microsoft Office Google Suite Subversion GIT

Training Tools: Camtasia Articulate Litmos Docebo SCORM Storylane

Code Languages: XML HTML CSS XSL-FO XSLT JavaScript Markdown

AI Integration: GenAI documentation Slack AI agents knowledge base prompt optimization

Industries: Defense Cybersecurity Aerospace Publishing Technical Communications Data Management SaaS

Professional Experience

CrowdStrike, Remote August 2022 – May 2025

Senior Technical Writer / Engineering Content Architect

Restructured internal architecture documentation and product team wiki spaces to improve site traffic, scalability, clarity, and cross-functional collaboration and to support content auditing and reduce queries.

Collaborated with Coordinating Architects to diagram complex product infrastructure. Structured engineering content around that model, resulting in higher site traffic, broader adoption, duplication of the model across other sites.

Integrated internal documentation into the tech review step of the software development lifecycle (SDLC).

Standardized templates and content models, enabling Al-enhancement and internal tool support, significantly reducing authoring and editing time.

Developed GenAl user documentation and implemented Al Slack agents, streamlining internal knowledge access and reducing time to content.

Built interactive learning modules for the corporate university in Docebo and Articulate; created “byte-sized” learning modules to improve feature adoption internally.

Spearheaded newsletter transformation using stakeholder feedback, Jira integration, and analytics, increasing readership. This corporate newsletter was sent to over 3000 employees including executives.

Led leadership programs and collaborated across departments using Confluence and Jira, earning recognition for excellence and cross-departmental impact.

Documented software features from a developer & engineer perspective to provide quick reference knowledge, key links, FAQs, code examples, and points of contact.

GPSL, Remote May 2018 – August 2022

Customer Experience Manager / Engagement Manager / Solutions Consultant / Solutions Architect

Completed enterprise-level projects and enhanced client satisfaction by managing end-to-end client engagement from presales to implementation with customers including Oshkosh Defense, US Navy, GDLS, General Atomics.

Improved project efficiency and client trust by collaborating with project leads to deliver solutions on-budget and on-time.

Performed on-site and remote business and technical analyses for customers to detail their current environment and requirements then identify improvement opportunities and propose solutions

Delivered demos, vetted technical requirements, and created sales support documentation (SOWs, RFPs, analysis reports).

Improved client engagement and facilitated successful project implementations by leading remote and onsite sessions, including discovery workshops and custom training.

Improved documentation quality and contract compliance for the customer by providing expert guidance on MIL-STD-40051 authoring and XML systems.

Enhanced client satisfaction and streamlined their content management and documentation processes by translating customer needs into tailored XML and documentation solutions.

Increased efficiency and smoother integration of new technologies by advising on software adoption strategies and best practices for aerospace clients.

Flatirons, Inc., Remote August 2016 – May 2018

Software Developer

Enhanced document accessibility and user experience by engineering custom XSLT and HTML / CSS outputs for mobile, web, and PDF formats.

Improved airline technical writing team efficiency in document creation and management by delivering XML and product training.

Ensured compliance with industry standards and enhanced document accuracy by developing and adapting custom doctypes for airline operations manuals.

TechPubs Global, Colorado Springs, CO & Remote May 2013 – August 2016

Solutions Architect / Project Documentation Manager

Built and maintained XML-to-HTML and XML-to-mobile stylesheets for airline manuals, enhancing document accessibility and usability for customers like United Airlines

Provided hands-on training and remote troubleshooting to support customers, increasing their proficiency and satisfaction with products.

Led HTML output customization using CSS and XSLT for the TechView platform, improving user interface consistency and user experience

Improved Northrop Grumman's document consistency and compliance by transitioning defense documentation from MS Word to XML / MIL-STD-40051.

Managed documentation timelines and quality, ensuring timely delivery and adherence to quality standards, which improved client satisfaction and project efficiency

Improved documentation quality and consistency across projects by training internal technical writers to enhance their proficiency in DITA and CSS.

Additional Relevant Experience

Intelligent Software Solutions, Colorado Springs, CO

Technical Writer / Trainer / Project Documentation Lead

Trained US Army and Navy soldiers on CIDNE software in theater (Iraq) and stateside and served as field service representative (FSR), enhancing their operational efficiency and software proficiency and supporting troubleshooting

Authored and managed DITA content repository; led documentation team for CIDNE, multi-purposing content for reference documentation and training / presentations.

Operated under TS-SCI clearance in secure facilities (SCIF, NTC, Army bases) and in theater (Iraq), ensuring compliance with security protocols.

Created user guides, installation manuals, help content, training materials, and SOPs for US Air Force and Army projects.

Transitioned team to DITA authoring and content management from Word and FrameMaker to XML in Arbortext and Subversion.

Education

Bachelor of Arts (BA)

University of Colorado at Colorado Springs

Major: English with an emphasis in Professional Writing

Focus: Technical writing, editing, style, and web and print document design

Internship: The Numismatist Magazine

Publications

Red Walls May 2025 Graveside Press

Followers September 2021 Crystal Lake Publishing

Screechers March 2019 Kevin J. Kennedy

Savages April 2018 HellBound Books Publishing

The Waning December 2017 HellBound Books Publishing

The Rest Will Come August 2017 Limitless Publishing LLC

Shorts listed at christinabergling.com

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